So I'm just about ready to purchase an S70 and I just spoke with a rep from the nearest authorized dealer.

1. The nearest dealer is several states away. The one in my area listed on the Nevo site says he no longer sells them because his clients had too many problems with them--especially connectivity. I think he was referring to the 50.

2. The dealer was very reluctant to provide any details and pretty much said that their techs should program the unit and they charge $110/hr plus travel time which would be considerable given that I'm a few states away.

3. They are not yet willing to sell the S70 because they have encountered some "programing problems."

4. I asked if they would just sell me the unit and then make sure that I have access to all the tools I need via the internet site so that I can program it myself. They were very hesitant to do that.

So what to do at this point?

From what I gather reading through the information here, once I get the unit the software will be included and I only have to indicate that I'm a dealer during the registration process to get access to the programing information and other tools I might need. There is no check for dealer number or other verificiation.

What about updates in firmware or software? Will I get those as long as I have registered as a dealer?

There would be no warranty issues in such a case?

Anything else I should know?

From where I stand the Nevo operation doesn't look too well managed. I'm practically begging them to sell me a unit and they are not making it easy.

Thanks for any help and sorry if this post is a bit long!

I can tell you that this dealer you spoke you isn't telling you the whole story.

First off, the Q50 and S70 are rock solid products and have no connectivity issues or any programming issues.
The first Gen NevoSL had wifi connectivity issues but Nevo has corrected those problems on the S70.

There is no tech support for an end user for Nevo other than the authorized dealer who should do the programming and support. Tech Support has all the authorized dealers in their database and when a end user calls in - they do a check.

You are correct that the remote comes with the software and this gets you access to the Nevo site. If you are familar with programming touchscreen remotes - this one may be easy for you. If not, I'd recommend get an authorized dealer to do the programming.

With the S70, it has Wifi on board which allow a remote dealer in another state to do the programming at his office - ship you the remote and remotely make any changes that are required from his office.

Go to www.mynevo.com and near the bottom - their is a link to find dealers.

That is a good point about the fact that they can make adjustments remotely. And it's a bit bothersome that they didn't mention that possibility.

But I thought you have to register as a dealer (and can do it without a program) to be able to update the programing software and have access to any other information/tips on programing. Didn't I read that somewhere in a thread here?

Yes I already went to the "find dealer" part of the web site. Two popped up. One very close to me but he said he no longer supports Nevos. The other one is the one two states away with whom I spoke.

thanks.

Well if you do register as a dealer maybe you can help me out. I'm stuck with a $700 remote that won't start, and no support. Worked fine for 10 months and now a paper weight.

Yes I saw your other post about having bought it on eBay and now with problems. Sorry about that. I guess I should keep that in mind when I think of how much I could save on eBay.

This is amazing. I just had another discussion with the authorized dealer. This is what they offer: They will sell me the S70 and base extender for list price. For this price they will do nothing else. I will have to program it from scratch and if I have any technical questions they will charge me for a block of time of 5 hours (at $110/hr). Oh and they don't take credit cards. I would have to mail them a check.....

This is nuts. I just can't believe this sort of approach. So they think that because someone has enough money to spend on such a high end remote they are willing to pay all sorts of additional money for making the remote usable? They don't even supply an owner's manual? They don't tell you details about the product? This is real BS. I can afford the price but I kind of feel like I'm being ripped off.

Don't know what to do now. Sorry if that seemed like a useless rant.

Sent you a PM. Did you get it?

Yes. Responded. thx

Which state are you located in?

D

if you lived in the ny area . . i would glady hook you up . .

I'm in the DC metro area.

Hi,

What is your zip code?
Im in Australia and know nothing about the USA regions.

When I entered 10027 (google tells me this is NY) I get the following;

A.D.R. Studios, Inc.
Irvington, NY 10533
Website:http://www.adrinc.org
Phone:914-591-5616
Audio Video Installations and Design
Merrick, NY 11566
Phone:516-377-0881
Bri-Tech, Inc.
Bohemia, NY 11716
Website:http://www.bri-tech.com
Phone:631-563-8000

Have you contacted Nevo (UEI) directly?

Im sure they will be able to point you in the right direction.

UEI Corporate
Headquarters

Universal Electronics
6101 Gateway Drive
Cypress, CA 90630-4841
Phone 714.820.1000

D

No I haven't contacted Nevo directly. I suppose that would be worth a try. I didn't even see a contact number on the web. They just indicate that end users should go to the dealer. The zips in DC are in the range of 20431.

I know that they don't like contacts from end-users. I hunted high & low once for a phone number, and when I finally got through to them, they were more interested in grilling me on how I got the number than the subject of my phone call. (Which was to find out whether a source was an authorized dealer.)

Now, I'd be the last person to begrudge any company the freedom to choose its business model. And Nevo is certainly not the only remote manufacturer to focus on the CI-exclusive market. But I think the problem, from the end-users' perspective, is that the dealer/installer/support network is so weak. There are major metropolitan areas in the U.S. with no decent sources for these remotes. (When I say decent, I'll use my own city as an example: two dealers came up for the entire three state area around me, and neither of them "emphasized" Nevo, but could get them on special order. They both tried to steer me to other products they were more familiar with.)

So when we HT geeks, notoriously picky by nature, decide that Nevo is the remote for us, we're kind of shocked and frustrated at how hard it can be to buy one. I think this is why there is such an active eBay market for them.

A new lexus comes with a manual also,but i hope you wouldnt do any work on it yourself.Some things are left better left up to the pros.This is how they make a living,they just dont sell remotes because there cool.Just like a lexus if you can afford a 1k remote then you shouldnt blink at a few hundred for programming