No baby monitors... No cordless phones.. No wifi. Nevo seems to think that it is hard to believe.... But replacements from same lot.. I find it hard to believe but I am skeptical since there is a fair amount ot connections issues with these remotes< at least from what I have read.

I love the actual remote, but cannot have this happen to a customer. I am at the end of the road.

Privete home... Sheet rock no blue board no lead paint. I have move to 3 different locations... Hard reset on the devices. Reprogrammed. Has to be bad lot?

Since you have replaced the NC50 antennas already, it is hard to say what the problem may be. There are really not many connection issues with these remotes. On this forum, you will hear about the handful of negative situations over and over many times and never hear about the 99% of positive situations.

Unless the replacements are bad as well, which is a small possibility, then you have some sort of interference locally or you have an issue with adding the 2nd NC50 and the 2nd controller.

Are you sure you have the multiple units and the multiple NC50's sorted out properly regarding which is the update controller and all of that?

One controller unit must be the update controller. Possibly the issue is with these settings? Have you optimized the connection with the NC50? Both of them? No confusion which controller is supposed to talk with which NC50?

I might suggest you start the install over again and use one remote and one NC50 and see how that pair operates, before adding the 2nd NC50 and the 2nd controller. This may tell you something.

Dave

Russell,

I sent an email to my higher up contacts at Nevo., along with your message. Possible it will help. I sent the message to the East Coast Mgr. (which may not help for KC) along with a message to the Nat'l Sales Manager.

Dave

Hey Dave, way to go! Let's hope Russell gets some resolution....

Hats off to those who have a dealer that will communicate with them!!! No offers for help have come my way. The only resolve I am left with is to post occasionally in this forum, in hope that I may help an unsuspecting consumer from making a HUGE mistake by purchasing a Q50.

Based on the posts in this forum, it's obvious that UEI has major issues across the board, both with thier products and dealer network. I hope they are happy with their current market share, because any self-respecting consumer would steer clear of their products for the obvious/documented reasons. Maybe they can find their own little niche in the various bailout packages. Seems the current trend for companies selling garbage is just that.

in case anyone was interested:

[Link: avsforum.com]

I certainly understand your frustration after the bad experience you had. But I simply think it's WAY too broad a statement to imply that anyone who buys a Q50 is "unsuspecting" and "making a HUGE mistake."

I agree that Nevo has a very weak dealer/support network, and that should be a considered by anyone purchasing one. But I've seen no evidence that their products have "major issues across the board." Many Nevo dealers here can report that they have sold dozens or even hundreds of these remotes with a very low problem rate. I can only cite my own experience: I have two Q50s that are used constantly at my house. We love them and they have never required service.

Again, I respect your experience and I'm sorry Nevo didn't work out for you. But it's never reasonable to extrapolate one experience to everybody.

Yeah, well, a simple email (or any other kind of communication) could have avoided problems. How about a mass email to all clients informing them of the hiatus? Whether you believe him or not, or whether you think maybe Dave's email got things moving, I hope Russell at least gets his situation resolved.

I have had excellant communitions via the dealer and nevo themselves.... I have had 3 remotes and 3 Connects.... I am currently testing the new remote and connect, shipped direct. NEVO has definatly stepped up. Think the remote is excellant! Great to program. I just want 4 9's as far as connetion goes... Not 40% failure rate.

They need wifi for the connect and the ability to zwave blast from the connect.... Problem is I need it yesterday... typical..........

Interesting thread. I'll add my POSITIVE experience to help:

I've had the Nevo SL for 3 years now. Nevo themselves pointed me to a dealer (in the Montreal area in my case) who wanted to sell me the remote with no question asked. Then, registering as a dealer on Nevo's site, I could download the latest software. Works flawlessly. It was a bitch to make the software work on Vista one year ago, but finally found the proper instructions to do so.

For anyone comfortable tinkering with their PC (say you maintain your own web page), and doing some PC problem-solving for the family, you will LOVE the interface and the setting up of your Nevo remote. NevoStudio is very well made. Setting it up to use Wi-Fi and NevoMedia is more complicated, and anyway I ended up not using these capabilities. Just the remote itself (in normal IR mode) is amazing.

Of course, if you end needing support for a particular problem, it's only erasonable that you have to pay for this service. No one should worik for free. But unless you're unlucky with the actual remote, you should not have to.

there is a reason why someone would not want to sell this as a dyi to a dyi kind of guy.


i would not sell to this guy either in this maner. why would i want to sell a product. then have to take my time for free and not get paid to walk him thru programming when he cant figure it out. there is a reason its dealer only.

now i would sell it to him at retail and give it to him. now if he needs support he's paying $150 per hour for support. i'll warranty it but all cost icured would be billable.

really why would i make a hundred bucks on a product then give away hours and hours of my time supporting it for free....


i know you are in my market. do you own the company or just an employee? my guess employee. nothing wrong with that.

Day 60 Update. Which Monday did you say?

First: I now understand part of the cause of my problems with Matt and he has my fullest sympathy. Matt has gone through a terrible personal experience and this resulted in the shutdown of his business.

Next: If anyone doubted the validity of my earlier complaints, read the last Thew750 post (Q50 on AVS Forum) again and look at the results:

“Monday of next week” was a week ago! I have no tracking number, no remote, and no explanation! UPS Ground is 2 days from KC to here!

This has been his MO since I first contacted him last April. HE HAS NEVER, EVER, DONE WHAT HE TOLD ME HE WOULD DO. NEVER! The only successful transactions have been when I dealt directly with his office manager.

In any case, it looks as if the best I can hope for is the return of my broken remote or the substitution of a used one. Some warranty service!

Last: I don’t know if UEI intervened or not. But, it amazes me that they don’t just end all this and send me a replacement remote. Maybe that is too big a decision for a VP to make?

I’ll keep you posted,
Russ

P.S. I’m sure some members are tired of seeing posts on this subject. Believe me, so am I.

There is a huge difference in a DIY guy and a cheap bastard whos trying to get something for free.

The DIY guy wants to play with the toys. The cheap bastard buys a crestron touchscreen from ebay and then bitches because he didnt know he needed a processor.

They pay retail on the product and we honor the manufacturers warranty. They learn the software themselves or they pay us an hourly rate to be walked thru it.

you know as long as you purchased the remote from a dealer,
any nevo dealer can replace the remote for you,
not just the one you bought it from...

prob too late,
just letting you know.

Doesn't it seem like Nevo should still back him up if his "Nevo-authorized dealer" has effectively confiscated his remote? (That's why another dealer can't help yet....the first guy won't return the remote!) I can't believe Nevo hasn't just replaced the unit for him yet....