WADR, I think you are completely missing the point of this particular thread. The opinion you express is a separate discussion, and you can certainly find it all over the forums if you look.

If your really having this much trouble getting it... what do you think its going to be like when you need to service the unit?

If you cant find a dealer whos willing to DIY-IT (sell it to you @ retail, honor the warranty, give you access to the software) for you.. your setting yourself up for a nightmare down the road.

Find a "high end" B&M (brick and mortar) retail place near you and plead your case. The CI who thinks your stealing food from his kids mouth by not paying him for programming is the CI you dont want to deal with. Keep trying till you find a guy who understands your willing to pay retail for the product but you want to tinker with the programming yourself.

All good advice, but I re-iterate my comments from about four posts back. Your advice is based on the assumption that these guys exist all over the place, and they simply don't.

i offer the remote with support if anyone is interested . .
PM me . .

Im a DIY guy with no programming experience. I did some research and decided on the Nevo Q50 remote. I also ran into a dead end when looking for a good retailer & programmer for the Nevo.

I registered as a dealer on the Nevo website, downloaded the free software and watched a few how-to videos. I played with the software and programmed my basic remote prior to purchase.

I purchased a Q50 on EBay and tweaked my setup once I got it. With some help from Remote Central and its members, the total set up took me about 5-10 hours. This process saved me a lot of money.

The best part is that I enjoyed the experience and I can tweak my remote without relying on a CI. I have had my remote for about six months and not one problem (yet). The Nevo is a great remote! (Q50 and Q70 use the same software)

The Nevo is easy to program. The biggest issue I found is that I'm unable to make my own custom images. I took some files from Remote Central and used the standard icons supplied with the software. I also received help from a Remote Central Member. I love my custom station icons. Thanks again 39 Cent Stamp!

Im happy to give back. PM if you need more advice.

I have been a Nevo dealer since the beginning.

If you need product, let me know.

Even though my dealership is in Calif, Nevo does not seem to have much of a problem with where they are sold, as long as a authorized dealer sells them. After all, they seem to let any bozo on on ebay sell them so it does not look like they really care the dealer is not in your immediate area.

I have a long-term track record (under a new name here lately) with many happy clients.

Send me email at [email protected]

Glad it's worked out so well for you, Walker44- I think that's the way it goes for most of us who are doing it on our own. It truly is an easy-to-use and well-designed remote. I just wanted to ask what the problem was with images? I've been able to use just about any image and I've made quite a few of my own.

Hi,

Found this link today.

[Link: ambertech.com.au]



D

Last edited by sydinstaller on November 2, 2008 07:48.

brodyboy, I didnt have a problem with importing images, but I found all of my images were slightly different in size and style (more noticable with station icons). I dont know how to use Photoshop or Firework and needed some help making my images more consistent. Images looks great now.

Maybe I will take the time to learn these programs one day, but my lack of artistic ability puts me at a disadvantage.

walker,

check out guifx.com

they have some free software for icon making,
and they have an amazing free collection of channel icons ..

Getting back on topic, several days ago, I posted on the “Q50 Backlight” thread, describing the difficulty I’m having getting a defective Q50 replaced. Another 2.5 weeks have past since I last tried to get a response from my Dealer.

Below is an “open letter” e-mail that shows what an end user may have to go through when they pick the wrong dealer. To no one’s surprise, I’m sure, there has been no response:


October 27, 2008

Matt,

Another 12 days have gone by! You have had my remote for 25 days!

I hate to be ornery, but my dealings with you have been nothing but broken promises and apologies.

My purchase of the Q50 took more than a month during which you promised, three times, to “ship tomorrow” and you didn’t.

You offered to send me favorite channel logos. You never did.

This time I’ve reported a problem and, again, it took you over a month to decide that I should send you the remote. Then you tell me that my package sat in your office, unopened, for more than a week. It has now been over two months since I told you of the problem on 8/21!

I don’t need this grief any more and I’m ready to give up!
If you want, you can just return the defective remote to me. I’ll live with it ‘til it dies and go back to URC.

Really disappointed,
Russ

Russell,

Par for the course with this company and most of its reps. The vast majority spend hours typing lengthy posts about dealer protection and unauthorized sales, instead of focusing their attention on conducting business. If they would stop the whining and help those who are having problems with the Nevo product line, they could count on future sales.

I too have a Q50 with an inoperative hard key backlight. The remote was a replacement for a brand new Q50 that was "dead" out of the box, purchased in June of 2008. The replacement was finally received in August 2008 [after much aggravation] and operated flawlessly for a whole 3 months. I've already spent $50 in shipping, above and beyond the initial purchase. I am giving up on this product and will likely go back to Philips, when the Nevo finally dies [probably not much longer if you read enough of these posts!]. I can only hope enough possible end users happen upon this forum and realize that going with Nevo isn't worth the trouble of dealing with the inherent flaws in the company's SOP.

I'm sure the "authorities" on the subject will now come out of the woodwork, but I can't help the fact that the Nevo Q50 has been a terribly unreliable and volatile product for me. This opinion is based on the failure of 2 separate units in the last 4 months. On the lighter side, I've never owned a $600 paperweight before!

Good luck.
Blake

You do raise an interesting point. And your bad experience with those Q50s certainly justifies your negative take on the product, company, and dealer network. But in fairness, I get the impression that many regular posters here (Nevo installers/dealers) are very customer-oriented, so let's not paint them all with one brush.

I'm really sorry you had such an awful experience with the product. I love the remote itself, but I have to agree that other aspects of owning it can be a real pain. That's too bad, and doesn't bode well for the brand's long-term outlook. I've seen many people like you throw up their hands and decide to go back to URC or Philips, but never the other way around. Hmm.....

I came to Nevo from URC. In fact, I’m still using a MX-900 and a TX-1000. Comparing my URC experience with the Nevo Q50, I can make these comments:

The Q50 hardware design fits my needs perfectly. URC never did.
The Nevo software is better than anything URC ever dreamed of.
However, I’ve never had a URC fail!

My complaints are not against Nevo or the many good dealers that provide good support to the end-users like myself.

I simply made the mistake of choosing the wrong Authorized Dealer. This guy professes to be “the friend of the DIYer”. However, taking over two months to replace a broken remote is unbelievable! We are beginning the third month and I still don’t have a remote. I’ve stopped leaving phone messages that don’t get returned. And, probably, 75% of e-mails are ignored. I’m at the mercy of an unscrupulous dealer.

Russell - Give me a call and I may be able to help you out with a warranty exchange. I hate to see people suffer becuase their dealer is a flake. It is generally easy to get a warranty replacement. Call and give me the details

650-591-2110

[email protected]