Hi,

I've not as yet since it seemed like an issue that could have been caused by something I'd done during setup or was a genuine bug in the software - I was hoping that it might be something that had come up before - but it seems not.

I don't even know what the exchange period is here in the UK - is this something set by Denon or the retailer ?

Thanks again,

Ian.

In the states we follow a 30 day exchange. I can't speak for the rules in the UK.

As for the issue that you are having, I haven't run into it and it sounds as most of the Denon dealers here on the forum haven't either. I believe it is time to contact your dealer.

Bring your own router to the site and connect directly to the 3312 (you do not have to connect to the Internet for this test). connect your laptop directly to the router if you get a flawless connection to the 3312 GUI then try the 3rd party app  with your router. If this works. disconnect the customers router from the Internet and plug the 3312 directly into it with your own cables, (do not use RJ45 EZ connectors if you find any of these connectors toss them) run the same experiment. If it works, you have #1 bad / or intermittent cabling #2 a conflict with another IP based device in the home #3 you have port or other conflict with the service provider.

Hi again - I guess this is really aimed at Matt...

(for RTI Installer - many thanks for your post, in this case I am the customer, I'm also an IT analyst with plenty of routers/cables at my disposal - I've tried the setup in numerous ways to no avail if you read further on you'll see that the network functionality is fine up until I make one simple change...)

After also contacting Denon support for the UK who also (after getting me to try various things with different routers and switch configurations) eventually suggested a warranty exchange, I took your advice and arranged to get an exchange - unfortunately this unit displays exactly the same 'fault'.

The following is taken from the email I've just sent them - I'm including it here in case somebody would be kind enough to make the same test on their 3312 to see what happens

...the email...


Superfi have exchanged my 3312 for a new one (the original one is now with their Leeds branch although I believe it is to be shipped back to Nottingham where I originally bought it).

The exchanged unit exhibits the exact same fault. To say I am disappointed is an understatement.

As before I still believe the issue lays with the firmware (not the update thereof, but inherent within it). The following shows how I set the new unit up :-

•Unboxed and reconnected all speakers, sources & LAN cable before powering on.
•Run through setup wizard (including successful test of internet radio).
•Use web control to check whether I can open the 'Net/USB' page correctly - I can (no changes made at this point - I merely switched between the factory default presets).
•Allowed the unit to perform firmware update.
•Use web control to check whether I can still open the 'Net/USB' page correctly - I can (thereby ruling out changes within the firmware update itself).
•Use web control to add one single internet radio station as a preset (Actual station is 'AC-DC Radio' and I set this to 'Preset D3' successfully).
•From this point forward the page is no longer accessible with the same error as the previous unit.

So basically setting a preset appears to completely break functionality - surely this will be an easy test for you/somebody to make on a test 3312 unit ?


Many thanks for reading,
Ian.

Chances of two defective is pretty low. Have you tried using a different router as suggested previously by another poster?

Hi,

Yes, three routers so far, in multiple configurations.

I desperately need somebody else (with a 3312) to try setting a preset and then attempt to use the web control to try to listen to it, to see what happens for them as I agree that it seems unlikely that two units would have exactly the same fault - this would lend some weight to my belief that the firmware has an issue in some way.

Regards,

Ian.

Have you reached out to a friend in your local market and tested the AVRon a network supported by a different service provider?

No, but Denon UK specifically asked me to try with the router disconnected from the internet (as they state that this should still work fine - i.e. the page will be still be presented) - but no, the issue persists.

It has nothing to do with the router or the internet connection - the unit cannot present the web page after a preset has been added - it really is that simple - why can I not get anybody to just test this for me - and when I say this I really mean Denon themselves ? (i.e. you or your staff if that's appropriate/possible)

I'm not following how having the unit off the WAN, but connected to the LAN will allow you to accurately save and store an "Internet Radio Station". Unless the test was to form your own dead end LAN and have the AVR on the network, this works fine, I do it at everyone of our CI Certifications.


Please provide a list of stations that you would like me to add into my units as presets.

I will test my Denon AVR-5308CI/AVR-3312CI and my Marantz SR6006 and let you know my findings on all of them.

Hi Matt, Please accept my apologies for my last post - I think I might have been letting my frustration get the better of me at that point...

I'm not following how having the unit off the WAN, but connected to the LAN will allow you to accurately save and store an "Internet Radio Station". Unless the test was to form your own dead end LAN and have the AVR on the network, this works fine, I do it at everyone of our CI Certifications.

Yes, effectively the page should still be accessible even though I wouldn't then be able to access any stations - but it isn't.


Please provide a list of stations that you would like me to add into my units as presets.

With my new unit I had only added 'AC/DC Radio' to preset D3 (this worked) I then attempted to search for another station (by keyword) - at this point the web page throws the error 'Connection error' and has never worked since.

On the first unit I had added stations to presets A1 through to D2 before it stopped working (I had them all written down ready to add again hence the use of D3 for the station above this time round).

Thanks again,

Ian.

Ian,

I have tested the following on multiple AVR's both Denon and Marantz.

1.) Established a network connection to all 3 units with DHCP/Static and also DHCP reservation. ( I chose to test each IP routing method just to see if I could break something, with no such luck)
2.) Established WEB Control to all 3 units with Google Chrome/ IE/ Firefox and Safari. (the tests were carried out on both an HP laptop and the Safari test was performed via an iPad2)
3.) Successful with my search for AC/DC Radio on all products. I then stored the station as Preset D3, with success.
4.) Successful in searching the for a new station (>*977 Alternative). This station is now stored as Preset D4.

I'm at a loss. I have tested the configuration every which way it can be tested and am not able to reproduce the error. Email me at my company email, listed in my profile, and I will forward you the procedure for confirming the firmware info within your AVR.

Lastly, when you were going through the exchange process with your local dealer, did you ask them if they were able to reproduce the error? Note that firmware between units of different regions may and often do differ.

I am happy to assist you with troubleshooting the AVR, but I may not be able to assist on update software for the unit.

Hey Guys,

I'm hoping someone has an idea on how to solve my issue. My problem is with my computer seeing the Denon on the network. i can go to the unit's web page from the computer, ping it and everything Internet wise on the Denon (Internet radio, seeing my directv DVR, etc.) works perfect. my daughters computer can see it, play itunes to it and WMP, no problem.

When i first set it up, all was great. all computers could send itunes via airplay, didn't matter if it was PC or Apple.

i thought about doing the micro reboot, but with all other machines seeing it, figured it was just the one computer (of course, my computer!).

i have been able to add it a few times to the system, it downloads the drivers, and all works great. but shortly after, the drivers listed disappeared, the logo disappears and the icon became generic and "ghosted". trying to fix, i found any traces of the previous load and removed or deleted and tried to rediscover the Denon, now with no luck. still all devices on the network (PC, daughters laptop, Iphones and Androids) can see it except this PC.

here's what Ive done
1) reset firewall settings to default, no luck
2) did a system restore (thinking something might have changed) no luck
3) checked every setting i could find for sharing
4) made sure network standby is working

I really didn't want to change any of the settings on the Denon (like turning off DHCP) since everyone else's stuff works!

I'm at a loss. this actually may have started when i did the latest update to the Denon, but don't think that's it since everything else works works great. Oh, I'm running windows 7 home premium.

i appreciate anyone's suggestions and sorry if i rambled, just very frustrated!

Dave

It may change the IP address, but it only requires scanning for the receiver to connect, if this happens. If the app is something other than the Denon factory app, like the German one, it has a DLNA button that can be used to connect.

UPDATE!!!!

Through more playing i looked for differences between the 2 laptops. the only difference i could find was i created a HomeGroup for sharing and the other laptop did not have one active! I removed/deleted the HomeGroup option i set up and Bingo! Everything missing was found and works perfectly! i can stream audio from WMP and Itunes via Airplay!

Just wanted to give an update incase anyone else has issues like this. Apparently some devices do not like the Microsoft HomeGroup option, preventing the host computer from communicating properly.

Best,
Dave

I am having a similar problem with updating my firmware on my 3311. The receiver goes into a loop of trying to update. I have tried resetting the network card several times without success. Interestingly, after the receiver connects and is in the "waiting to retry" mode, if I check the firmware version, it shows version 7, suggesting the update was complete; despite this, the processor continues to retry updating until the network connection is broken or the card is reset.

Any suggestions?