Your Universal Remote Control Center
RemoteCentral.com
Custom Installers' Lounge Forum - View Post
Previous section Next section Previous page Next page Up level
Up level
The following page was printed from RemoteCentral.com:

Login:
Pass:
 
 

Page 3 of 4
Topic:
Denon 3312 Network Issue.
This thread has 50 replies. Displaying posts 31 through 45.
Post 31 made on Tuesday February 21, 2012 at 19:04
ianfretwell
Long Time Member
Joined:
Posts:
May 2006
15
Hi,

I've not as yet since it seemed like an issue that could have been caused by something I'd done during setup or was a genuine bug in the software - I was hoping that it might be something that had come up before - but it seems not.

I don't even know what the exchange period is here in the UK - is this something set by Denon or the retailer ?

Thanks again,

Ian.
Pronto RC950
Post 32 made on Tuesday February 21, 2012 at 22:15
M Hi Fi
Active Member
Joined:
Posts:
August 2008
585
In the states we follow a 30 day exchange. I can't speak for the rules in the UK.

As for the issue that you are having, I haven't run into it and it sounds as most of the Denon dealers here on the forum haven't either. I believe it is time to contact your dealer.
Matt Good

Just a normal guy.
Post 33 made on Thursday February 23, 2012 at 02:14
RTI Installer
Super Member
Joined:
Posts:
March 2002
3,312
Bring your own router to the site and connect directly to the 3312 (you do not have to connect to the Internet for this test). connect your laptop directly to the router if you get a flawless connection to the 3312 GUI then try the 3rd party app  with your router. If this works. disconnect the customers router from the Internet and plug the 3312 directly into it with your own cables, (do not use RJ45 EZ connectors if you find any of these connectors toss them) run the same experiment. If it works, you have #1 bad / or intermittent cabling #2 a conflict with another IP based device in the home #3 you have port or other conflict with the service provider.
Never Ignore the Obvious -- H. David Gray
Post 34 made on Sunday March 4, 2012 at 12:00
ianfretwell
Long Time Member
Joined:
Posts:
May 2006
15
Hi again - I guess this is really aimed at Matt...

(for RTI Installer - many thanks for your post, in this case I am the customer, I'm also an IT analyst with plenty of routers/cables at my disposal - I've tried the setup in numerous ways to no avail if you read further on you'll see that the network functionality is fine up until I make one simple change...)

After also contacting Denon support for the UK who also (after getting me to try various things with different routers and switch configurations) eventually suggested a warranty exchange, I took your advice and arranged to get an exchange - unfortunately this unit displays exactly the same 'fault'.

The following is taken from the email I've just sent them - I'm including it here in case somebody would be kind enough to make the same test on their 3312 to see what happens

...the email...


Superfi have exchanged my 3312 for a new one (the original one is now with their Leeds branch although I believe it is to be shipped back to Nottingham where I originally bought it).

The exchanged unit exhibits the exact same fault. To say I am disappointed is an understatement.

As before I still believe the issue lays with the firmware (not the update thereof, but inherent within it). The following shows how I set the new unit up :-

•Unboxed and reconnected all speakers, sources & LAN cable before powering on.
•Run through setup wizard (including successful test of internet radio).
•Use web control to check whether I can open the 'Net/USB' page correctly - I can (no changes made at this point - I merely switched between the factory default presets).
•Allowed the unit to perform firmware update.
•Use web control to check whether I can still open the 'Net/USB' page correctly - I can (thereby ruling out changes within the firmware update itself).
•Use web control to add one single internet radio station as a preset (Actual station is 'AC-DC Radio' and I set this to 'Preset D3' successfully).
•From this point forward the page is no longer accessible with the same error as the previous unit.

So basically setting a preset appears to completely break functionality - surely this will be an easy test for you/somebody to make on a test 3312 unit ?



Many thanks for reading,
Ian.
Pronto RC950
Post 35 made on Sunday March 4, 2012 at 13:30
M Hi Fi
Active Member
Joined:
Posts:
August 2008
585
Chances of two defective is pretty low. Have you tried using a different router as suggested previously by another poster?
Matt Good

Just a normal guy.
Post 36 made on Sunday March 4, 2012 at 14:21
ianfretwell
Long Time Member
Joined:
Posts:
May 2006
15
Hi,

Yes, three routers so far, in multiple configurations.

I desperately need somebody else (with a 3312) to try setting a preset and then attempt to use the web control to try to listen to it, to see what happens for them as I agree that it seems unlikely that two units would have exactly the same fault - this would lend some weight to my belief that the firmware has an issue in some way.

Regards,

Ian.
Pronto RC950
Post 37 made on Sunday March 4, 2012 at 16:31
M Hi Fi
Active Member
Joined:
Posts:
August 2008
585
Have you reached out to a friend in your local market and tested the AVRon a network supported by a different service provider?
Matt Good

Just a normal guy.
Post 38 made on Sunday March 4, 2012 at 17:06
ianfretwell
Long Time Member
Joined:
Posts:
May 2006
15
No, but Denon UK specifically asked me to try with the router disconnected from the internet (as they state that this should still work fine - i.e. the page will be still be presented) - but no, the issue persists.

It has nothing to do with the router or the internet connection - the unit cannot present the web page after a preset has been added - it really is that simple - why can I not get anybody to just test this for me - and when I say this I really mean Denon themselves ? (i.e. you or your staff if that's appropriate/possible)
Pronto RC950
Post 39 made on Sunday March 4, 2012 at 21:02
M Hi Fi
Active Member
Joined:
Posts:
August 2008
585
On March 4, 2012 at 17:06, ianfretwell said...
No, but Denon UK specifically asked me to try with the router disconnected from the internet (as they state that this should still work fine - i.e. the page will be still be presented) - but no, the issue persists.

I'm not following how having the unit off the WAN, but connected to the LAN will allow you to accurately save and store an "Internet Radio Station". Unless the test was to form your own dead end LAN and have the AVR on the network, this works fine, I do it at everyone of our CI Certifications.

It has nothing to do with the router or the internet connection - the unit cannot present the web page after a preset has been added - it really is that simple - why can I not get anybody to just test this for me - and when I say this I really mean Denon themselves ? (i.e. you or your staff if that's appropriate/possible)

Please provide a list of stations that you would like me to add into my units as presets.

I will test my Denon AVR-5308CI/AVR-3312CI and my Marantz SR6006 and let you know my findings on all of them.

Last edited by M Hi Fi on March 4, 2012 21:17.
Matt Good

Just a normal guy.
Post 40 made on Monday March 5, 2012 at 08:02
ianfretwell
Long Time Member
Joined:
Posts:
May 2006
15
Hi Matt, Please accept my apologies for my last post - I think I might have been letting my frustration get the better of me at that point...

I'm not following how having the unit off the WAN, but connected to the LAN will allow you to accurately save and store an "Internet Radio Station". Unless the test was to form your own dead end LAN and have the AVR on the network, this works fine, I do it at everyone of our CI Certifications.

Yes, effectively the page should still be accessible even though I wouldn't then be able to access any stations - but it isn't.


Please provide a list of stations that you would like me to add into my units as presets.

With my new unit I had only added 'AC/DC Radio' to preset D3 (this worked) I then attempted to search for another station (by keyword) - at this point the web page throws the error 'Connection error' and has never worked since.

On the first unit I had added stations to presets A1 through to D2 before it stopped working (I had them all written down ready to add again hence the use of D3 for the station above this time round).

Thanks again,

Ian.
Pronto RC950
Post 41 made on Monday March 5, 2012 at 15:28
M Hi Fi
Active Member
Joined:
Posts:
August 2008
585
Ian,

I have tested the following on multiple AVR's both Denon and Marantz.

1.) Established a network connection to all 3 units with DHCP/Static and also DHCP reservation. ( I chose to test each IP routing method just to see if I could break something, with no such luck)
2.) Established WEB Control to all 3 units with Google Chrome/ IE/ Firefox and Safari. (the tests were carried out on both an HP laptop and the Safari test was performed via an iPad2)
3.) Successful with my search for AC/DC Radio on all products. I then stored the station as Preset D3, with success.
4.) Successful in searching the for a new station (>*977 Alternative). This station is now stored as Preset D4.

I'm at a loss. I have tested the configuration every which way it can be tested and am not able to reproduce the error. Email me at my company email, listed in my profile, and I will forward you the procedure for confirming the firmware info within your AVR.

Lastly, when you were going through the exchange process with your local dealer, did you ask them if they were able to reproduce the error? Note that firmware between units of different regions may and often do differ.

I am happy to assist you with troubleshooting the AVR, but I may not be able to assist on update software for the unit.
Matt Good

Just a normal guy.
Post 42 made on Thursday January 31, 2013 at 09:44
dave1020
Junior Member
Joined:
Posts:
January 2013
2
Hey Guys,

I'm hoping someone has an idea on how to solve my issue. My problem is with my computer seeing the Denon on the network. i can go to the unit's web page from the computer, ping it and everything Internet wise on the Denon (Internet radio, seeing my directv DVR, etc.) works perfect. my daughters computer can see it, play itunes to it and WMP, no problem.

When i first set it up, all was great. all computers could send itunes via airplay, didn't matter if it was PC or Apple.

i thought about doing the micro reboot, but with all other machines seeing it, figured it was just the one computer (of course, my computer!).

i have been able to add it a few times to the system, it downloads the drivers, and all works great. but shortly after, the drivers listed disappeared, the logo disappears and the icon became generic and "ghosted". trying to fix, i found any traces of the previous load and removed or deleted and tried to rediscover the Denon, now with no luck. still all devices on the network (PC, daughters laptop, Iphones and Androids) can see it except this PC.

here's what Ive done
1) reset firewall settings to default, no luck
2) did a system restore (thinking something might have changed) no luck
3) checked every setting i could find for sharing
4) made sure network standby is working

I really didn't want to change any of the settings on the Denon (like turning off DHCP) since everyone else's stuff works!

I'm at a loss. this actually may have started when i did the latest update to the Denon, but don't think that's it since everything else works works great. Oh, I'm running windows 7 home premium.

i appreciate anyone's suggestions and sorry if i rambled, just very frustrated!

Dave
Post 43 made on Thursday January 31, 2013 at 21:31
highfigh
Super Member
Joined:
Posts:
September 2004
3,126
On January 12, 2012 at 07:07, GLS said...
I don't believe the tech has that right. Remember, they told me to open ports on the router because of my network connection issues, which is only necessary when you need outside access to the unit for maintainence. As Matt Good explained it to me, this equipment is designed for connection by an end user so it has to be fairly easy to set up, no knowledge of networking necessary. The receiver will work fine with dhcp.

However, if you want to use an android or iPhone app etc, it has to be set for static ip. The app asks for the ip of the unit and then searches for it. If it changes, like ip addresses do, the app won't connect.

It may change the IP address, but it only requires scanning for the receiver to connect, if this happens. If the app is something other than the Denon factory app, like the German one, it has a DLNA button that can be used to connect.
"People are bastard coated bastards, with bastard filling"
Post 44 made on Saturday February 2, 2013 at 11:28
dave1020
Junior Member
Joined:
Posts:
January 2013
2
On January 31, 2013 at 09:44, dave1020 said...
Hey Guys,

I'm hoping someone has an idea on how to solve my issue. My problem is with my computer seeing the Denon on the network. i can go to the unit's web page from the computer, ping it and everything Internet wise on the Denon (Internet radio, seeing my directv DVR, etc.) works perfect. my daughters computer can see it, play itunes to it and WMP, no problem.

When i first set it up, all was great. all computers could send itunes via airplay, didn't matter if it was PC or Apple.

i thought about doing the micro reboot, but with all other machines seeing it, figured it was just the one computer (of course, my computer!).

i have been able to add it a few times to the system, it downloads the drivers, and all works great. but shortly after, the drivers listed disappeared, the logo disappears and the icon became generic and "ghosted". trying to fix, i found any traces of the previous load and removed or deleted and tried to rediscover the Denon, now with no luck. still all devices on the network (PC, daughters laptop, Iphones and Androids) can see it except this PC.

here's what Ive done
1) reset firewall settings to default, no luck
2) did a system restore (thinking something might have changed) no luck
3) checked every setting i could find for sharing
4) made sure network standby is working

I really didn't want to change any of the settings on the Denon (like turning off DHCP) since everyone else's stuff works!

I'm at a loss. this actually may have started when i did the latest update to the Denon, but don't think that's it since everything else works works great. Oh, I'm running windows 7 home premium.|
i appreciate anyone's suggestions and sorry if i rambled, just very frustrated!

Dave

UPDATE!!!!

Through more playing i looked for differences between the 2 laptops. the only difference i could find was i created a HomeGroup for sharing and the other laptop did not have one active! I removed/deleted the HomeGroup option i set up and Bingo! Everything missing was found and works perfectly! i can stream audio from WMP and Itunes via Airplay!

Just wanted to give an update incase anyone else has issues like this. Apparently some devices do not like the Microsoft HomeGroup option, preventing the host computer from communicating properly.

Best,
Dave
Post 45 made on Thursday February 7, 2013 at 23:49
Scott McDuffie
Junior Member
Joined:
Posts:
February 2013
4
I am having a similar problem with updating my firmware on my 3311. The receiver goes into a loop of trying to update. I have tried resetting the network card several times without success. Interestingly, after the receiver connects and is in the "waiting to retry" mode, if I check the firmware version, it shows version 7, suggesting the update was complete; despite this, the processor continues to retry updating until the network connection is broken or the card is reset.

Any suggestions?
Find in this thread:
Page 3 of 4


Jump to


Protected Feature Before you can reply to a message...
You must first register for a Remote Central user account - it's fast and free! Or, if you already have an account, please login now.

Please read the following: Unsolicited commercial advertisements are absolutely not permitted on this forum. Other private buy & sell messages should be posted to our Marketplace. For information on how to advertise your service or product click here. Remote Central reserves the right to remove or modify any post that is deemed inappropriate.

Hosting Services by ipHouse