SECTION A: HARDWARE & OPERATIONAL QUESTIONS

General Description
A1-01   Briefly, what is the Philips Pronto remote?
A1-02   How many brands and models are there?
A1-03   Approximately how much does it cost?
A1-04   Where can I go to buy one?
A1-05   What are the ProntoNEO and RC3200?
A1-06   What are the Pronto NG and ProntoPro NG?

Physical Characteristics
A2-01   What are the hardware differences between models?
A2-02   How much free memory is there?
A2-03   How much memory do I really need?
A2-04   What processor does the Pronto use?
A2-05   How large is the remote?
A2-06   How big is the screen?
A2-07   How many colors can the screen display?
A2-08   Can I put a different/better display into the Pronto?
A2-09   How can I tell whether my remote has a light sensor or not?
A2-10   How can I tell whether I have the Marantz RC5000 or RC5000i?

Basic Hardware Interaction
A3-01   What frequencies can the remote learn?
A3-02   Can I use the Pronto with Sony *G (or VisionTouch) receivers?
A3-03   Can the Pronto work with RF equipment?
A3-04   Can the Pronto work with IRDA equipment (ie. Pace cable boxes)?
A3-05   How can I control my X-10 system?

Using The Remote
A4-01   Why does the backlight stay on as long as the LCD does, even though it's only set for half the time?
A4-02   I've got a TSU2000. Why does my TV keep turning off?
A4-03   Why is the REVERT button grayed out?
A4-04   I hear there's a hidden game on the remote?
A4-05   In the Macro Menu, why does the left hard button read "OPEN"? Can I change this?
A4-06   Why doesn't the backlight come on when I set the arrow all the way to the left, as described in the manual?
A4-07   Why do my Device and Macro Menu buttons not work?
A4-08   What happened to my Mode button?
A4-09   What happened to the Macro Menu's REC command?

Batteries & Docking Station
A5-01   Should I buy the docking station for my remote?
A5-02   Why does the remote appear to behave erratically when battery power is still 50%?
A5-03   How often should I recharge the remote?
A5-04   Why does my rechargeable battery read only half full even when I know it's full?
A5-05   Why is my desktop charger's light blinking?
A5-06   I already have a docking station, can I buy another rechargeable battery?
A5-07   My ProntoPro's docking station is dead. Help!

Diagnosis and Repair
A6-01   My remote is dead! What can I try to fix it?
A6-02   My remote is rebooting all the time... help!
A6-03   What can I do if the remote will not power up and I hear 4 beeps?
A6-04   How do I connect to the remote with Hyperterminal?
A6-05   What can I do if my buttons stop working?
A6-06   I've broken the LCD screen and it's out of warranty. Can I replace it?
A6-07   Why does the screen's contrast keep changing?
A6-08   Can I buy spare parts for the Pronto?
A6-09   What's that buzzing sound I can hear?
A6-10   What else can I do to troubleshoot random problems?

General Description
B1-01   Briefly, what does the software allow me to do?
B1-02   Is there editing software available other than ProntoEdit?
B1-03   Where can I download the software?
B1-04   Can I take screen captures of my file?
B1-05   How can I change the program that opens CCF files?
B1-06   I'm getting an "Invalid Configuration File Version", "File is not a valid configuration" or "CCF file is invalid or corrupt" message. What can I do?
B1-07   Can I use Pronto NG .PCF files? How about .ICF and .NCF files?

Software & Firmware
B2-01   What are the current software versions?
B2-02   What are the current firmware versions?
B2-03   What are the differences between the various firmware & software versions?
B2-04   I'm told the software will not work with Windows XP. Is this true?

Remote Communications
B3-01   Where can I get a serial cable for the Pronto?
B3-02   What does "Invalid Software Version" mean, and what can I do about it?
B3-03   I'm getting a "Failed to get valid information from Pronto" error message when transferring CCFs, or timeouts when learning IR codes.
B3-04   Can I make ProntoEdit, Touch Screen Setup, CHAD Edit or RAVedit work on a Macintosh Computer?
B3-05   Can I hook the Pronto up to a USB port?
B3-06   Why can't I get my computer to talk to the Pronto?

Learning & Infrared
B4-01   How can I tell whether my learned codes are "clean" or not?
B4-02   Why won't my codes repeat when held down?
B4-03   What does 0000, 8000, etc. mean in a hex code?
B4-04   Why can't I get the Pronto to learn a particular device?
B4-05   Why won't my buttons work twice in a row?
B4-06   How can I copy the IR code from one button to another?
B4-07   What is the password for the rcir.mdb infrared database file?
B4-08   Why won't just tapping the button always work?
B4-09   "Test IR" doesn't always work right. Why?

Discrete Codes
B5-01   What are discrete codes?
B5-02   How do I find or create them?
B5-03   How can I use them?

Managing CCF Files
B6-01   What are CCF files?
B6-02   What does 'CCF' stand for?
B6-03   How can I get rid of the "+" symbol before device names?
B6-04   What do the short letter designations ([C], [D] etc.) mean?
B6-05   What do all the symbols before device or page names mean?
B6-06   Why can't I open the CCF file I downloaded?
B6-07   How can I best merge CCF files?
B6-08   With ProntoEdit v4.0, why can't I modify the gallery files?

Designing Layouts
B7-01   Why won't my panels or buttons show? (or How can I preview my CCF file without learning any IR codes?)
B7-02   Why doesn't my home panel look or act like I designed it to?
B7-03   How do I copy a device, panel or button from one file to another?
B7-04   How can I design my CCF so when I make changes I don't need to relearn my remotes?
B7-05   How do I add plain text to panels?
B7-06   Can I add more fonts to the Pronto?
B7-07   How can I group buttons together?
B7-08   Can I create a "back" button to return to the last page accessed?
B7-09   Can I create multiple text lines on a single button or otherwise position text?
B7-10   How do I define a custom grid?
B7-11   What keyboard shortcuts are there?

Macros
B8-01   What are macros? How are they different from regular commands?
B8-02   What would a macro for a system on/off button look like?
B8-03   How can I get the Pronto to "hold" a button for several seconds in a macro?
B8-04   How can I enter multiple digits on a single button, say for a favorite channel icon?
B8-05   Can I use more than one page jump in a macro?
B8-06   Can I have delays shorter than 0.1 seconds?
B8-07   Can I change the default delay time from 0.1 seconds?
B8-08   Why aren't the commands I assigned to each device being sent when I use my custom Home panel?
B8-09   Why are some of my macro commands not being received?
B8-10   How can I handle switching Video Inputs?

Custom Bitmaps
B9-01   Where would I use bitmap files?
B9-02   How can I create my own bitmaps?
B9-03   Can I use transparent or animated bitmaps?
B9-04   Why are my bitmaps/icons truncated?
B9-05   How can I create a really large gallery file?
B9-06   How can I best create color graphics for the ProntoPro?
B9-07   How do I convert color CCF graphics to black and white?
B9-08   Is it possible to change system-level bitmaps, such as the device bar and Home icon background?

Memory Optimization
B10-01   How can I optimize memory usage?
B10-02   What are aliases and how are they used?
B10-03   General ProntoEdit & RC5000 Setup Tips
B10-04   What exactly does the "CCF Optimizer" utility do?

Other Functions
B11-01   What is mouse mode for?
B11-02   Why do my custom beeps not make any sound?
B11-03   How do I use and activate timers?
B11-04   Why won't my timers change to a new page?
B11-05   Can I password protect pages?
B11-06   On Marantz remotes, how can I use the page memory feature?
B11-07   Can I use the built-in database codes with my own custom files?

Problem Diagnosis
B12-01   Why do my RF codes not work?
B12-02   What happens if I get a "Configuration is xx% too big to fit in Pronto" error message?
B12-03   Why does the emulator complain that it "Can't open configuration file"?
B12-04   Why does the alias list show strange symbols? (Plus other font troubleshooting.)
B12-05   Why does ProntoEdit not install correctly or give strange errors right after installation when I try to run it?
B12-06   Why does ProntoEdit crash when learning IR codes in Windows XP, 2000 or NT?
B12-07   I'm getting an error with MFC42.DLL. What can I do?
B12-08   In ProntoEdit v2.0, why can't I edit hex codes?
B12-09   Why can't I change IR code labels?
B12-10   I'm getting a "none or invalid pronto.ini file" error message.

Thanks to everyone who has helped make the Pronto such a great remote, namely the regulars in Remote Central's Pronto Forum! Plus special thanks to Andrea Whitlock, Tom Held and Robert Wallace for developing alternative printable versions.