SECTION A: PHILIPS PRONTO NG REMOTE

General Description
A1-01   What is the Pronto NG, and how does it differ from the regular Pronto?
A1-02   How many models are there?
A1-03   Approximately, how much does it cost?
A1-04   What’s the difference between European and North American models?
A1-05   Is the docking station worth it?


Physical Characteristics
A2-01   What processor and operating system does it use?
A2-02   How large is the screen, and how many colors can it display?
A2-03   Is the Pronto NG compatible with the ProntoPro TSU6000’s docking station?
A2-04   What frequencies can the remote learn?
A2-05   Does the Pronto NG use a standard USB cable?


Using the Remote
A3-01   What are the current firmware versions?
A3-02   Can I upgrade a North American Pronto NG with European hardware, or vice versa?
A3-03   Can all hard buttons be programmed?
A3-04   How does the light level setting work?
A3-05   Can I broadcast IR & RF at the same time?
A3-06   Can the Pronto NG work with RF equipment?
A3-07   Why won’t my screen calibrate?
A3-08   Why does the contrast reset every time the remote reboots?
A3-09   Why is my battery life so poor?

SECTION B: WORKING WITH PHILIPS PRONTOEDIT NG

Using the Software
B1-01   What are the current software versions?
B1-02   Can I take screen captures of my design?
B1-03   Is there an easier way to work with the “Button Properties” window?
B1-04   Is it possible to adjust the properties for more than one button at a time?
B1-05   What does the “Template” setting do?
B1-06   What keyboard shortcuts are there?


Managing Files
B2-01   What different file formats are there?
B2-02   What is a PCF file?
B2-03   Can I import a CCF file? Or an NCF file?
B2-04   Why do some files fail to open?
B2-05   How can I optimize memory usage?
B2-06   I’m receiving the message “this file type cannot be opened by this editor”. What can I do?
B2-07   Is there an easier way to open a PCF file as a ZIP file?
B2-08   I’ve extracted and re-compressed a PCF file. Why won’t it load?


Designing Layouts
B3-01   How much of the screen can I customize?
B3-02   With a full-screen custom interface, how can I view the “transmission” or “battery level” icons?
B3-03   If I program the far left hard button, how do I access “Tools”?
B3-04   Why can’t I link directly to a device, like I could with the Pronto?
B3-05   How do hard button commands change, per device or per page?
B3-06   Why does my custom “Setup Page” button disappear when I push another button?
B3-07   How can I design my CCF so when I make changes I don’t need to relearn my remotes?
B3-08   Can I add more fonts to the Pronto NG?
B3-09   Can I password protect pages?


Working with Bitmaps
B4-01   Where would I use bitmap files?
B4-02   How can I create my own bitmaps?
B4-03   How do I save a bitmap to disk?
B4-04   Can I set a transparency color other than a shade of grey?
B4-05   Why do my graphics have horizontal lines through them?
B4-06   Should I use the gallery?


Working with IR Codes
B5-01   How can I tell whether my learned codes are “clean” or not?
B5-02   Why won’t my codes repeat when held down?
B5-03   What does 0000, 8000, etc. mean in a hex code?
B5-04   What are discrete codes?
B5-05   How do I find or create discrete codes?
B5-06   How do I use a discrete code?
B5-07   How can I directly enter RC5, RC5x or RC6 codes in ProntoEdit NG?
B5-08   Why don’t some of my imported IR codes work?
B5-09   Why won’t my buttons work twice in a row?
B5-10   Why are my pasted hex codes being changed?


Working with Macros
B6-01   What are macros? How are they different from regular commands?
B6-02   How can I get the Pronto NG to “hold” a button for several seconds in a macro?
B6-03   How can I enter multiple digits on a single button, say for a favorite channel icon?
B6-04   Why are some of my macro commands not being received?
B6-05   What would a macro for a system on/off button look like?
B6-06   How can I handle switching video inputs?
B6-07   What are aliases and how are they used?

SECTION C: ERRATA & WORKAROUNDS

General Items
C1-01   Why can’t I download or communicate with my remote?
C1-02   Why won’t just tapping the button always work?
C1-03   Why don’t the commands I assign to “Home Properties” propagate to all devices?
C1-04   Why are button images disappearing in my file?
C1-05   Why can’t I set a default button in the gallery?
C1-06   Why can’t I learn codes properly onto the cursor keys?

v1.0a, November 11, 2004
Modified: A1-02, A3-01, B1-01, B2-06, B2-08

v1.0, June 15, 2004
After months of development, here is the first official version of the FAQ.