New aerial/antenna received and installed - no further disconnect issues experienced!

Still no news on my side, I contacted my distributor but after he replaced my defective Q50 he is being less than cooperative to replace the antenna for the Connect.

Anyone know of a phone # to call Nevo directly and have this situation resolved?

+31 534888000

UEI Head office in Neatherlands.

Howdoin: I have had luck emailing [email protected], you should give it a shot. It seems like replacing the antenna would be a no-brainer... I wonder why your dealer is giving you a hard time.

Replacing aerial worked well. No more disconnects.

Hi,

Glad to see it was an easy fix.

Just got a replacement unit and now I can finally use the full power of the connect! It took a long time and many phone calls to finally get the distributor to replace my unit but all is well now and I could not be happier... well except for the fact that I am salivating on the S70 now :p

I'll try to design a few more things so that we can get our Q50 section opened soon.

I too received a Q50 replacement, and all is fantastic now! Me happy!

Mark

Had one last weekend and the distance was 15ft. Figured the antenea was installed incorrectly. Unscrewed it and rescrewed it and the unit works perfect. Easy to mis align when attaching. Make sure that the antenea is straight.

I think I am in the same boat. Bounced an email back forth with tech support at mynevo.com. They determined the unit was bad [brand new in box, plastic intact, first power up]. Now the "dealer" is not responding to me. Any words of wisdom as to how to get the unit replaced would be much appreciated. It has literally been out of the box for 72 hours and hasn't even had a config loaded to it yet. I've spent a couple of weeks buying a voltage sensor, connecting block etc. for all of the "workarounds" my system requires and now the "heart" of the operation is "bad".

Thanks in advance.
Blake

How do you know if it's faulty without having used it yet? I'm a little confused. Anyway, if you purchased through an authorized dealer, Nevo should be able to help with a replacement. I know of one user who got one of these bad NC-50s and simply replacing the antenna with one from an old router did the trick. Maybe you could give that a try if replacement isn't an option.

The unit has power, but locks on the Nevo logo screen during power-up. The representative from mynevo.com determined the Nevo ID "was lost" during a failed firmware update and the unit needs to be replaced. I purchased online and do not have the benefit of a "storefront" to walk into. I can't believe there is no way to force a "flash" to reset the remote back to original in the event of a situation like this.

This is the exact reason that you shouldn't buy online, especially when the product is restricted by the manufacturer. These remotes are to be sold only by trained and certified Dealers.

While I was typing this, I thought about one more thing. Make sure that the power switch is slid all the way to the "on" position. It's a three-position switch, and the screen will lock if the switch is in the wrong position, if I remember correctly.

Hi,

Ditto to what Evo said about purchasing online.

The three position switch gets most people at first.

Have you tried doing a F/W update on the remote?

D

Thank you both for the suggestions. I was aware of the 3-position switch issue. Unfortunately, the ID was lost during the firmware update process. I have tried everything suggested by Nevo support. I still can't believe that this unit will be tossed in a trash can. There has to be a flash/update that can restore the unit, maybe not with its original ID. I'm very disappointed in UEI's poor customer service.

I respectfully disagree with your negative comments regarding buying online. A very prominent member of RC Central currently sells Q50's on Ebay. Are you saying that you wouldn't buy from this person? I left 2 messages at each of the "dealers" that are listed on mynevo.com when I query my zip code [33458]. I didn't receive a response. I then purchased the unit where I was able to find it. It's not the end users responsibility to buy from the "right place". The bottom line is the unit was brand new in the box, and was deemed faulty by the manufacturer. They should stand behind their product. I haven't heard of a car dealership refusing to perform warranty work on a car because the consumer didn't buy the unit from them.

If UEI is going to sell products that are so volatile and finicky they need to support them. I only hope the editors at S&V, Electronic House & CE Pro are fair about publishing letters from consumers, because if I have no recourse with a brand new/faulty product, then I intend to dissuade as many consumers as possible from purchasing a UEI product.