I think I am in the same boat. Bounced an email back forth with tech support at mynevo.com. They determined the unit was bad [brand new in box, plastic intact, first power up]. Now the "dealer" is not responding to me. Any words of wisdom as to how to get the unit replaced would be much appreciated. It has literally been out of the box for 72 hours and hasn't even had a config loaded to it yet. I've spent a couple of weeks buying a voltage sensor, connecting block etc. for all of the "workarounds" my system requires and now the "heart" of the operation is "bad".

Thanks in advance.
Blake