On July 10, 2008 at 17:28, bs15 said...
I think I am in the same boat. Bounced an email back
forth with tech support at mynevo.com. They determined
the unit was bad [brand new in box, plastic intact, first
power up]. Now the "dealer" is not responding to me.
Any words of wisdom as to how to get the unit replaced
would be much appreciated. It has literally been out
of the box for 72 hours and hasn't even had a config loaded
to it yet. I've spent a couple of weeks buying a voltage
sensor, connecting block etc. for all of the "workarounds"
my system requires and now the "heart" of the operation
is "bad".
Thanks in advance.
Blake
How do you know if it's faulty without having used it yet? I'm a little confused. Anyway, if you purchased through an authorized dealer, Nevo should be able to help with a replacement. I know of one user who got one of these bad NC-50s and simply replacing the antenna with one from an old router did the trick. Maybe you could give that a try if replacement isn't an option.
