Your Universal Remote Control Center
RemoteCentral.com
Philips Pronto NG Family Forum - View Post
Previous section Next section Previous page Next page Up level
Up level
The following page was printed from RemoteCentral.com:

Login:
Pass:
 
 

Page 6 of 9
Topic:
New Pronto NG and ProntoPro NG edit
This thread has 120 replies. Displaying posts 76 through 90.
Post 76 made on Friday October 21, 2005 at 01:11
noonan
Lurking Member
Joined:
Posts:
October 2005
9
On 10/21/05 00:55 ET, Peter Dewildt said...
I don't think anyone has claimed that to be the
case. Some people are reporting problems with
the new 7000 firmware but that does not necessarily
translate to the 7500.

Um, the Pronto NG file page describes version v3.8.11 firmware as being for not just the 7000 but also the new 7500. Possibly v3.8.11 works better with the 7500?

Have people downloaded their 7000 generated configuration files into 7500 units and been able to have their macros work ok ?
Gary Noonan
Post 77 made on Friday October 21, 2005 at 04:22
DanKurts
Founding Member
Joined:
Posts:
June 2001
175
On 10/17/05 21:14 ET, Lyndel McGee said...
Dan, just to clarify, in the PCF I emailed the
Pronto Team, the 'Home' key was programmed to
do a Special Action of 'Home' such that one could
return to the home page. They have since confirmed
this to be a macro cancellation issue and are
looking into the problem.

If I understand you correctly, you can't do anything
when the problem occurs. If you have a PCF that
you can email me and tell me what screen causes
the problem, I'd like to see it occur. Not that
I don't trust you, just that I'd like to see the
real lockup versus a macro cancellation. If I'm
successful, I can document the steps and forward
to the engineers.


What I was suggesting is that you try adding Special
Action to an empty firm/hardkey that will do a
Special Action 'Home'.

Then, if customer still has problems, see if pressing
this key will take them back to 'Home'.

Lyndel

Lyndel
Sent the pcf's to you in an e-mail.
Thanks for looking in to it.
Dan
Post 78 made on Friday October 21, 2005 at 10:16
Lyndel McGee
RC Moderator
Joined:
Posts:
August 2001
12,554
Did not receive them. Try this. Send a text message first followed by an email with the attachment in a resend.
Lyndel McGee
Philips Pronto Addict/Beta Tester
Post 79 made on Friday October 21, 2005 at 23:11
roddymcg
Loyal Member
Joined:
Posts:
September 2003
6,758
Any news whether Phillips is dealing with these problems??

Went to a clients today to do some changes to their 7000, I have a Dell 9300 with XP Pro SP2 , and got the error message device is not connected. I have the new editor and could not comminucate with the device, tried Lyndel suggestion to reload USB drivers, no luck.

After messin with this for a few hours, finally got the Pronto working with old editor and firmware. Wee ven broke out the disc that comes with the 7000 and loaded it on the clients tower, never used the disc before. With new firmware and old software I lost control of the Pioneer Elite Plasma while executing macros.

Until now I have been ever so lucky with the Phillips, I was hoping to use the IR duration to manipulate a few functions for the client, but maybe next time.
When good enough is not good enough.
Post 80 made on Saturday October 22, 2005 at 01:29
Lyndel McGee
RC Moderator
Joined:
Posts:
August 2001
12,554
I'm in contact with the engineering team and have provided repro steps as well as sample PCFs. They are looking into the problem and have already opened one software change request based on a PCF I sent.

Rest assured, the engineering team is responsive and is attempting to resolve this matter.
Lyndel McGee
Philips Pronto Addict/Beta Tester
Post 81 made on Saturday October 22, 2005 at 02:30
DanKurts
Founding Member
Joined:
Posts:
June 2001
175
Lyndel
Sorry
I just sent this eve. I sent them last night, but my wonderful Comcast apparently puked. When I got home tonight, it was still in the out box, and finally left just as mail booted. arrrrggghhhh.
You should have them by now. I'll check the thread in AM to make sure you got them.
Thanks
Dan
Post 82 made on Saturday October 22, 2005 at 12:46
roddymcg
Loyal Member
Joined:
Posts:
September 2003
6,758
I have another 7000 to do next week and its about 70 miles from me (an LA 70 miles) and I would really love to avoid this problem so far away from home.

Hope this is addressed soon.
When good enough is not good enough.
Post 83 made on Saturday October 22, 2005 at 22:06
Lyndel McGee
RC Moderator
Joined:
Posts:
August 2001
12,554
On 10/22/05 02:30 ET, DanKurts said...
Lyndel
Sorry
I just sent this eve. I sent them last night,
but my wonderful Comcast apparently puked. When
I got home tonight, it was still in the out box,
and finally left just as mail booted. arrrrggghhhh.
You should have them by now. I'll check the thread
in AM to make sure you got them.

Thanks
Dan

Got em. Thanks so much for the detailed repro steps.
Lyndel McGee
Philips Pronto Addict/Beta Tester
Post 84 made on Sunday October 23, 2005 at 07:27
John Steffen
Founding Member
Joined:
Posts:
August 2001
16
On 10/22/05 01:29 ET, Lyndel McGee said...
Rest assured, the engineering team is responsive
and is attempting to resolve this matter.

I'm wondering why...

If Pronto acknowleges that there are firmware problems, WHY DON'T THEY PULL IT FROM THEIR WEBSITE UNTIL THEY GET THE PROBLEMS FIXED?

Based on my past experiences with Philips upgrades, dating back to the TS1000 days, I decided to check these posts prior to installing the updates...

I'm glad that I did!

John Steffen
Post 85 made on Sunday October 23, 2005 at 18:35
Lyndel McGee
RC Moderator
Joined:
Posts:
August 2001
12,554
John,

Don't get so upset. For most users, the firmware is not a problem. In fact, I'm using it myself with no issues. The problems appear with certain types of equipment or certain sequences of operations that one might use.

Don't be so quick to judge. You paid good money for that OS that you use that allows viruses and hacks all the time. Software is software. It will sometimes have bugs. The Pronto team has worked hard to get as many bugs nailed down as possible and they continue to work hard. How about cutting them some slack?
Lyndel McGee
Philips Pronto Addict/Beta Tester
Post 86 made on Monday October 24, 2005 at 12:16
RMSko
Long Time Member
Joined:
Posts:
December 2003
142
I have a 7000 and a 3000. As for the 7000, I saw that someone asked what exactly does the new firmware do vs. 3.7.7, but I didn't see any answers.

Also, does anyone know if new firmware for the 3000 is expected any time soon?
Post 87 made on Monday October 24, 2005 at 16:04
jputtcamp
Long Time Member
Joined:
Posts:
June 2002
283
at the moment I have a 7000 running the june 05 firmware, and a 7500 on the new firmware.

The 7000 repsonse is much faster, and the macros are also noticably faster, pressing the same button on both remotes that should be a three second macro is about a half second slower on the 7500.

I was also able to duplicate the double press macro cancel lockup problem, and I didn't even try to! I managed to do it during normal use (no screen saver etc either).

Seems the backlight on the hardbuttons is easier to see since the light passes through larger openings on the buttons.

Can't decided if I can start sending out 7500s yet

(also mine shipped with two hard buttons not working)
Post 88 made on Monday October 24, 2005 at 20:43
Lyndel McGee
RC Moderator
Joined:
Posts:
August 2001
12,554
My contacts inside the ProntoTeam indicated that the Sony IR Codes (repeat data only and no one-shot data) should be corrected with the TSU7000 3.8.11 firmware.

I have not yet verified this to be the case as I have all my Sony DVD changer codes that are 'pressable' from the screen with a duration of 0.2s.

This message was edited by Lyndel McGee on 10/24/05 20:58 ET.
Lyndel McGee
Philips Pronto Addict/Beta Tester
Post 89 made on Tuesday October 25, 2005 at 12:54
Mark Linehan
Long Time Member
Joined:
Posts:
April 2004
29
Does anyone know where I can get the 3.7.7 (semi-stable) firmware?

3.8.11 has got me making far to many service calls and Pronto seems to be once again baffled with their own software. The issues continue on. Same OLD story as far as I'm concerned.

I'd have no problem servicing my own Pronto (and waiting), but when you have multiple clients (that you have to service) it is a huge money loosing situation.
Post 90 made on Tuesday October 25, 2005 at 14:13
Lyndel McGee
RC Moderator
Joined:
Posts:
August 2001
12,554
It's in the NG Files Section under Original Software/Older Software.
Lyndel McGee
Philips Pronto Addict/Beta Tester
Find in this thread:
Page 6 of 9


Jump to


Protected Feature Before you can reply to a message...
You must first register for a Remote Central user account - it's fast and free! Or, if you already have an account, please login now.

Please read the following: Unsolicited commercial advertisements are absolutely not permitted on this forum. Other private buy & sell messages should be posted to our Marketplace. For information on how to advertise your service or product click here. Remote Central reserves the right to remove or modify any post that is deemed inappropriate.

Hosting Services by ipHouse