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Page 5 of 9
Topic:
New Pronto NG and ProntoPro NG edit
This thread has 120 replies. Displaying posts 61 through 75.
Post 61 made on Sunday October 16, 2005 at 01:33
Daniel Tonks
Wrangler of Remotes
Joined:
Posts:
October 1998
28,677
On 10/16/05 01:00 ET, Ti-maniac said...
Edit: never mind, just downloaded off of the
remote central archive. Will try it and post
the result. Thanks all anyway.

This is one of the reasons I keep a complete archive of all previous Pronto software and firmware versions available on this site. I've even got ProntoEdit v1.01 from January 1999 still up! :-)
Post 62 made on Sunday October 16, 2005 at 01:45
Lyndel McGee
RC Moderator
Joined:
Posts:
August 2001
12,587
On 10/16/05 00:11 ET, DanKurts said...
Just got back from customers house where I had
updated firmware. They were having problems with
startup macro hanging. Cleared it, reloaded pcf,
and she worked out on it. About 5 minutes later
it hung, same place. I set it back 3.7.7 and after
3 hours, she couldn't get it to fail again. And,
she noticed it was running much faster. Go figure.
Sure hope someone at Phillips gets this fixed!
Dan

Dan, Just so you know, I had the lockup problem on my remote with the newest firmware as well. I found that if I double-tapped the power button really quick before the page jump occurred, the unit would lock up. I've also noticed the clock does not keep accurate time again after a few days.

ProntoTeam, I hope you are monitoring this thread. Is there something that we should know about the new firmware? What bugs were fixed and what is the justification other than to support the TSU7500?

Thanks,
Lyndel McGee
Lyndel McGee
Philips Pronto Addict/Beta Tester
Post 63 made on Sunday October 16, 2005 at 02:49
DanKurts
Founding Member
Joined:
Posts:
June 2001
175
On 10/16/05 01:45 ET, Lyndel McGee said...
Dan, Just so you know, I had the lockup problem
on my remote with the newest firmware as well.
I found that if I double-tapped the power button
really quick before the page jump occurred, the
unit would lock up. I've also noticed the clock
does not keep accurate time again after a few
days.

ProntoTeam, I hope you are monitoring this thread.
Is there something that we should know about
the new firmware? What bugs were fixed and what
is the justification other than to support the
TSU7500?

Thanks,
Lyndel McGee

Lyndel
What's wierd is this is the same problem I wrote you about months ago. When the last firmware came out in June, that fixed it about 99% of the time. Not perfect, but far better, and something we could live with. Now the tap problem is back. Where I find it really shows up, is with my senior customers, slightly shaky fingers. It looks like they push firmly, but I wonder if it has to do with lighter pressures and/or sliding, or ??
Thanks for riding herd on this thread.
Let me know if they want samples.
Dan
Post 64 made on Sunday October 16, 2005 at 04:38
Lyndel McGee
RC Moderator
Joined:
Posts:
August 2001
12,587
Dan,

Along with passing a "very small" PCF to the ProntoTeam and several other Beta Testers with exact steps to reproduce, I also sent you an email with the PCF and the steps. The remotes are NOT locked up, but rather, it appears that the Macro that was launched on the first button press is cancelled as I can press the 'Home' hardkey and return to 'Home'.

For most of your customers, rather than having to make the trip, I bet if you will ensure that the 'Home' button always returns them to 'Home', instruct them to press 'Home' and start over.

In the meantime, I hope to get a quick response from the ProntoTeam on this issue.

For all others,

Here's a brief description the problem. Under certain conditions, a quick double-tap of a button (with links that eventually execute a page jump) where the 2nd tap occurs prior to the 'pressed' image being drawn, appears to cancel the macro. This behavior, although welcome in some circumstances, really shows up when you are using screen protectors or have shaky hands. I've found that with my screen protector, the screen is a bit more sensitive to double-presses unless I press firmly and hold.

FYI, the screen protector that I use is the RC9200/TSU3000 screen protector available here:

[Link: boxwave.com]

Previously, I was using some flimsy IPaq 3955 screen protectors that were not as transparent but were more supple and I did not have nearly as many issues.

Hope this post will shed plenty of light on the perceived "lockup" problem that is really only a Macro Cancellation (at least that's how it works in my reproduction steps).

Regards,
Lyndel McGee
Lyndel McGee
Philips Pronto Addict/Beta Tester
Post 65 made on Monday October 17, 2005 at 01:37
DanKurts
Founding Member
Joined:
Posts:
June 2001
175
Lyndel
For the others reading this thread, I do not use the Home key. I have it programmed for other things. When my users remotes quit, they ARE locked. Sometimes a beep can be heard by pressing the hard buttons, but nothing works. Other times, it's just stuck on that page, nothing works, except the screen times out to dark. Pick it up, comes on, but still stuck. Only reset or battery pull restores it. It doesn't have to have a jump in the macro as the first or last command. If it's a macro, it will do it if you hit it fast enough, 4 or 5 times quickly. The older 6000, 2000, 1000 remotes ( I have one of each) cannot be made to accept multiple button hits on a macro. As soon as you hit it, nothing else can be input until it finishes, no matter how hard or fast you are. Seems like a simple thing for the program guru's to fix, and hope they can.

Also hope they can find out why the newer version of firmware stops some macros from executing, as I mentioned a few posts earlier, and one other person did. This was very frustrating, since it had been executing for months prior. Be glad to ship an example.
Thanks again.
Dan
Post 66 made on Monday October 17, 2005 at 14:16
Mark Linehan
Long Time Member
Joined:
Posts:
April 2004
29
I have 5 open service calls on these units as of last week. The un-proven firmware updates are killing me.

Anyone have any ideas/solutions? Is there a better firmware revision (stable) to revert back too?
Post 67 made on Monday October 17, 2005 at 20:45
DanKurts
Founding Member
Joined:
Posts:
June 2001
175
Mark
I went back to 3.7.7, the one from June 05. It seems to have handled several problems mentioned above, and several customers have said it's now working much faster, button pushes and page changes. They're much happier. I don't think it's the perfect firmware, but it's better than the new one. I'm sure they'll find the bugs and fix it. Meanwhile, that's what I'm doing with my new ones from the box.
Dan
Post 68 made on Monday October 17, 2005 at 21:13
Lowpro
Select Member
Joined:
Posts:
March 2004
2,070
I concur with the latest firmware update. I reverted my own TSU7000 back to 3.7.7 after having frequent lockups. That was a couple weeks ago. It's been problem free since as expected. It's been several firmware updates ago actually since I've had a problem with the remote locking up. The other day just for kicks I installed the latest and greatest again to see what would happen. Sure enough the remote started locking up again. Reverting back to 3.7.7 brought an end to the remote locking up. I've also had several people seek my advise regarding their TSU7000's of which several were running the latest version. Reverting back to 3.7.7 resolved their issues.
LP Related Links:
View my profile to access various
links to key posts and downloads.
Post 69 made on Monday October 17, 2005 at 21:14
Lyndel McGee
RC Moderator
Joined:
Posts:
August 2001
12,587
On 10/17/05 01:37 ET, DanKurts said...
Lyndel
For the others reading this thread, I do not use
the Home key. I have it programmed for other things.
When my users remotes quit, they ARE locked. Sometimes
a beep can be heard by pressing the hard buttons,
but nothing works. Other times, it's just stuck
on that page, nothing works, except the screen
times out to dark. Pick it up, comes on, but still
stuck. Only reset or battery pull restores it.
It doesn't have to have a jump in the macro as
the first or last command. If it's a macro, it
will do it if you hit it fast enough, 4 or 5 times
quickly. The older 6000, 2000, 1000 remotes (
I have one of each) cannot be made to accept multiple
button hits on a macro. As soon as you hit it,
nothing else can be input until it finishes, no
matter how hard or fast you are. Seems like a
simple thing for the program guru's to fix, and
hope they can.

Also hope they can find out why the newer version
of firmware stops some macros from executing,
as I mentioned a few posts earlier, and one other
person did. This was very frustrating, since it
had been executing for months prior. Be glad to
ship an example.
Thanks again.
Dan

Dan, just to clarify, in the PCF I emailed the Pronto Team, the 'Home' key was programmed to do a Special Action of 'Home' such that one could return to the home page. They have since confirmed this to be a macro cancellation issue and are looking into the problem.

If I understand you correctly, you can't do anything when the problem occurs. If you have a PCF that you can email me and tell me what screen causes the problem, I'd like to see it occur. Not that I don't trust you, just that I'd like to see the real lockup versus a macro cancellation. If I'm successful, I can document the steps and forward to the engineers.

What I was suggesting is that you try adding Special Action to an empty firm/hardkey that will do a Special Action 'Home'.

Then, if customer still has problems, see if pressing this key will take them back to 'Home'.

Lyndel
Lyndel McGee
Philips Pronto Addict/Beta Tester
Post 70 made on Tuesday October 18, 2005 at 20:38
Lyndel McGee
RC Moderator
Joined:
Posts:
August 2001
12,587
As an update...

Philips engineers have confirmed that the problem I reported is indeed due to 'macro cancellation'.
Lyndel McGee
Philips Pronto Addict/Beta Tester
Post 71 made on Tuesday October 18, 2005 at 23:29
Sertified
Long Time Member
Joined:
Posts:
October 2003
28
On 09/27/05 19:43 ET, Ti-maniac said...
These are the problems that I have:

1. USB driver had to be reinstalled. Had to
go to hardware manager and reinstall.
2. MAJOR PROBLEM: Cannot download my .pcf files.
Errors.


I had to back out the software, reload the old
firmware and old editor to get my 7000 back up.

Any advise on what to do about my pcf files would
be appreciated. They open fine in the new editor.
But the new editor errors out after clearing
memory during the download and tries to do a "conversion".
It also errors out when trying to do a "save
as". I went back one year with various other
earlier pcf files and none would download or save.
All error out upon "conversion". Re-downloaded,
reinstalled. Firmware seems to be working. I
am able to upload and download the new default
pcf.

HELP!


Phillips technical support was of no help after
over one hour of discussion.

I had the same problem and jsut went back to using the ver of the editor I used to create the pcf's and it worked fine.
~~~~~~~~~~~~~~~~~~~~~~~~
TSU9600
Post 72 made on Wednesday October 19, 2005 at 02:40
DanKurts
Founding Member
Joined:
Posts:
June 2001
175
Lyndel
I'll send the files to you. I wouldn't mind trying the Home key test, but customers don't have much patience at this time. Just want it fixed. I'll try it myself, though.
Thanks
Dan
Post 73 made on Thursday October 20, 2005 at 23:36
noonan
Lurking Member
Joined:
Posts:
October 2005
9
I was going to get a tsu7500 because my 7000 may be developing some problems. However my understanding is that with the tsu7500:
my macros will no longer work because of timing problems and at other times
macros may cancel

In other words I could not apparently expect to download my current tsu7000 configuration file and expect to begin happily use the tsu7500 because of the above problems.

Is my understanding correct? I ask becasue I hate to think of buying the older tsu7000 but may have to because the tsu7500 does not work properly. Many thanks.
Gary Noonan
Post 74 made on Thursday October 20, 2005 at 23:40
Lyndel McGee
RC Moderator
Joined:
Posts:
August 2001
12,587
The macro cancellation occurs in a very, very short time window (for me, less than 1/10th of a second) if you are jumping to a new page as part of the window.

In fact, I have to be extremely past to reproduce the problem. However, the time window, I believe may be dependent on the size of the button (amount of time taken to draw the image).
Lyndel McGee
Philips Pronto Addict/Beta Tester
Post 75 made on Friday October 21, 2005 at 00:55
Peter Dewildt
Loyal Member
Joined:
Posts:
July 2001
6,307
On 10/20/05 23:36 ET, noonan said...
I was going to get a tsu7500 because my 7000 may
be developing some problems. However my understanding
is that with the tsu7500:
my macros will no longer work because of timing
problems and at other times
macros may cancel

In other words I could not apparently expect to
download my current tsu7000 configuration file
and expect to begin happily use the tsu7500 because
of the above problems.

Is my understanding correct? I ask becasue I hate
to think of buying the older tsu7000 but may have
to because the tsu7500 does not work properly.
Many thanks.

I don't think anyone has claimed that to be the case. Some people are reporting problems with the new 7000 firmware but that does not necessarily translate to the 7500.
Peter
Pronto 1000 (retired), Pronto TSU7000, RFX6000 (retired)
Pronto 2xTSU9600, RFX9400
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