before you post make sure your facts are straight. the power supplies are for the hc200's which is a reliativly new product. I think this is the case with any product on the market wether its a car or a control system. they did right by thier dealers by putting the products out there. if your not having issues from the hc200s, sit on the power supplies. if you make a service call t a clients house, do your diligence and replace it.

Jeez guys calm down! I sense a little fear that Crestron is going to be stepping on your toes!

The MLX-2 is not a Phillips OEM, I believe it is UEI. Either way, it works, and is two-way. I'm assuming that the Prodigy version will be the same - two way.

The FCC does not test your product for free! You pay the same whether you pass or fail. Having a shielded testing room is the only way to get it right the first time and can save you alot of money if you develop enough products.

I'm not concered about Crestron stepping on my toes, just a little concerned about people speaking before they know what they are talking about.

Sorry HC 200. We have already begun replacing them at OUR cost. What about that is doing right by the dealer? A car dealer doesn't pay for a recall the factory does. Check your facts before posting!

Hmmm,
So C4 proactively sends out replacement power supplies for the HC-200 (not 300) since they have found a material defect and that is somehow a bad thing?
I thought it was a great response to the issue and showed great support.

You would rather they sit on the issue, and make you order a replacement after the client experiences a failure in the field and has to wait for you to schedule order the part and schedule the service visit?

Control4 has always targeted the mass market for automation, not the upper end of the market. None of the retail entrances have worked yet, but one day they will and we will deal with that just like with everything else.

I don't worry about retail because my clients do not want to DIY and I sell a system, not a bill of goods. If down the road, it's available everywhere and the price is below my cost, I'll deal with it then. It's not a problem today so I just don't worry about it.

As easy as C4 is to install and program, it still doesn't lend itself to being installed by anyone. You need experience, expertise and understanding to sell and install it.

Somehow I seem to have missed expressing my point correctly. It was not my intention to insult a product or how a service issue was handled. I meant only to express that I was happy to have the option to deal with only one vendor for my automation needs. The fact that this vendor provides great support is a welcomed bonus.

So let me get this straight. you are upset that a company was pro-active in replacing a part that was going to go bad??

The part is the HC200 and they received bad power supplies. i dont see how them sending you replacement parts before you have a problem is a bad company to deal with

I find it funny that someone complained about power supplies being sent out. We are both a Crestron and C4 dealer. We have had bad product on BOTH sides of the aisle.

We have had TPMC-4x and 10 units that were bad and told we were the only dealer to have those issues, only to have new "versions" come out and then told , oh yeah, those 4x's were garbage, you need to sell the 4xg. All companies make mistakes, Crestron, Control4, us, everyone....its how you deal with them.

our local rep for Crestron has done a good job of getting us replacement products and service when needed and Control4 has done a good job.

the fact of the matter is Crestron, without a doubt, is the most innovative, well healed, reliable, automation company period. Crestron has forgotten more about automation than C4 will ever know. this is going to make C4 dealers scared. alot of C4 dealers are regular CIs who dont have the experience and resources to support the Crestron line and in turn where thrilled when a cheap alternative with little to no requirements to become dealer came out. dont get me wrong C4 had one hell of an idea and has been succesful putting it out there. that is why i was thrilled several months ago when i heard from my rep Prodigy was coming out. i cant wait to support the full gammut and be able to serve all budgets. good luck C4 dealers, im coming for you!

HomeLogic is about to ruffle some feathers also. I saw their new controller and it looks sweet. It will have an onscreen menu like Control4 and Savant. The systems has always been easy to setup and configure. No more Global Cache, Yahoo!

I could post hundreds of examples from Crestron dealers but the stance that one player is close to God while the other is not is ever so typical of so many of these discussions. I've been guilty of this myself which is what happens when you are a fan[atic] of a sporting team or in this case a control system.

Every company reacts to advances a competitor makes and to changing market conditions. Not to do so is to court obsolescence and failure. Grow or die is the mantra and in this economic climate why would a manufacturer risk losing any sale?

I've suggested to one manufacturer who participates on this board ( and who has participated in this thread ) that his company come up with a HDMI matrix solution that also deals with the distance issues but which might cost slightly less than the Crestron solution. Why? Because not everyone is a Crestron dealer and every CI needs a solution to the dilemma of HDMI. But it's an engineering nightmare and no solution is ever going to be "inexpensive? but it is still something the market will require.

Every one of us believes the products we carry are the best manufactured. While C4 os a fine product and for its price offers quite a bit to compare it to a full blown AMX/Crestron system is unfair. Even C4 doesn't do this. Crestron is the dominant player in the CI market and every competitor takes its swipes at it, much as Trent takes his shots at Pitino and Louisville.

why wouldn't Crestron want to steal dealers and sales from other manufacturers without cannibalizing its existing sales? There are always going to be stupid and incompetent dealers, There will always be clients who have issues with a dealer or dealers who have issues with a particular client. Not all Crestron dealers are equally qualified and not all C4 dealers are equally unqualified. Might it be possible that both companies offer products that work, assuming they are competently designed, installed and programmed?

Alan

Alan, are you ok? i have never seen you speak so elequently. very well spoken. very good analogy to sports teams. i am as diehard a crestron fan as i am my sports teams.

Yeah, well my dad can beat up your dad.

Agreed.