Been doing a bit of a browse and come across this thread in the CI Lounge, which got me to thinking about the rather odd e-mail I received today.

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April 2007

ViewSonic Customer Satisfaction Survey

Dear David Young,

Recently you had to use our after sales warranty helpline when your product Model Number **********, serial number ********** showed a defect.

We would appreciate you taking a few moments to answer a short questionnaire:

Please click the link below to acess the questionnaire:

[Link: ] (to the survey page)

Thank you for taking the time to answer this questionnaire!

Yours sincerely,
ViewSonic Customer Care Team

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Now the pertinent facts of the case are;

1). I do happen to own a Viewsonic monitor.
2). I have used the after sales warranty helpline (twice actually).

However, what I find amusing (and a little odd) is that the last time was 8 (eight) months ago.

Are they taking the p***, or are they really that incompetent?

I don't know...I ordered two solar panels for about $600 each over 18 months ago, and on Saturday I got an email from that company saying the customer service rep will be going out of the country for the next two weeks and therefore can't answer emails.

Hadn't heard from them in 18 months. The message said I was on their mailing list. I emailed them asking them to remove me.

Perhaps I ought to mention that whilst I do own a Viewsonic monitor, I don't actually use it. I was so miffed the second time around I went out and bought a Samsung SyncMaster 214T. The Viewsonic is upstairs in its box - only to be used in the case of emergency.

Along the same lines..Ordered a Dell with the express upgrade to Vista...2 weeks after getting the PC i place my order for the software..kept checking status of the order.."pending" for 6 weeks..e-mailed them and said how glad i was that it was a EXPRESS upgrade as i thought i might die before i get it..repley to my mail says its being shipped in 2 weeks..3 days later DHL is at the door with Disc...now..4 weeks later i get a e-mail that my Vista software is being shipped and should arrive soon..tracking # and all..of course when i checked tracking it showed delivery a month ago..of course now with all the problems ive had with it i sorta wish they never got it to me..lol..Oh , and by the way..Does ANY company on this earth have english speaking reps?..

Taking the what?

Pith?

Yep, very good, wish I'd read it that way


Sorry to say if it was anything like my experience with them - going back a few years now - then yes they are!

Well, at least it's pleasing to know I'm not the only one.