|
|
 |
|
The following page was printed from RemoteCentral.com:
|
Roll Call: TSU3000 Problems
| |
|
| Topic: | Roll Call: TSU3000 Problems This thread has 28 replies. Displaying posts 1 through 15. |
|
| Post 1 made on Tuesday July 5, 2005 at 14:49 |
Please sound off if your TSU3000 is currently having one or more of the following problems: 1. Touch Screen Unresponsive 2. Dim Backlighting 3. Stuck on calibration screen after firmware update* 4. Other (please explain) *If you are stuck on the calibration screen after a firmware update, it may be directly caused by #1 above. Please list your problem, the date you first experienced the problem, and the firmware version installed on your device and how long, and whether or not you have emailed the [email protected] with your serial number and symptoms. Use the following format: Symptom: Touchscreen Unresponsive Date first observed: 6/29/05 Firmware: v.2.3.9, 12 months + Emailed Pronto Team: Yes on 7/2/05 Please see this thread for reference: [Link: remotecentral.com]Edited 7/9/05 to add "Other"Brian This message was edited by bgav on 07/09/05 08:33 ET.
|
|
| Post 2 made on Wednesday July 6, 2005 at 09:48 |
BigG Founding Member |
Joined:
Posts: | December 2001
67 |
|
|
Symptom: Dim Backlight
Date first observed: 6/03/05
Firmware: 3.6.7 2 months
Emailed Pronto Team: not yet
This message was edited by BigG on 07/09/05 09:01 ET.
|
_Gary |
|
| Post 3 made on Friday July 8, 2005 at 12:54 |
Robert Johnson Founding Member |
Joined:
Posts: | October 2001
131 |
|
|
customer brought it in and I was able to get it to work the first time, now its back same thing
DOP 12/19/03
ser# 73638563
Symptom: Touchscreen Unresponsive/Stuck on calibration screen after firmware update
Date first observed: 6/29/05
Firmware: v.3.6.7, 2 months ago
Emailed Pronto Team: Yes on 7/8/05
second failure
first time 2 months ago with origanal firmware
This message was edited by Robert Johnson on 07/08/05 13:34 ET.
|
|
| Post 4 made on Sunday July 10, 2005 at 07:23 |
Symptom: Dim Backlighting
Date first observed: 5/01/05
Firmware: v.3.6.7, 2.5 months
Emailed Pronto Team: No (Does it help?)
Note: Model RU950 (European version of the TSU3000)
|
|
| Post 5 made on Sunday July 10, 2005 at 16:39 |
Symptom: Touchscreen Unresponsive
Date first observed: 6/04/05
Firmware: v.3.6.7, 2 months
Emailed Pronto Team: Not Yet
|
|
| Post 6 made on Tuesday July 12, 2005 at 22:45 |
dcpoppy Founding Member |
Joined:
Posts: | August 2001
62 |
|
|
Symptom: Touchscreen Unresponsive/Stuck on calibration screen after firmware update Date first observed: 7/26/2004 Firmware: v.1.5.5, v. 3.1.15, v. 3.6.7 (or whatever else I've had in the last 12 mos) Emailed Pronto Team: Yes on 7/12/05 [Link: remotecentral.com]
|
|
| Post 7 made on Wednesday July 20, 2005 at 18:07 |
Symptom: Touchscreen Unresponsive/Stuck on calibration screen after firmware update
Date first observed: 7/19/2005
Firmware: v.2.3.9 and v. 3.6.7
Emailed Pronto Team: Yes on 7/20/05
Serial: 82333607
Came home after 2 week vacation and found touchscreen unresponsive. Tried resetting and removing battery but to no avail. Updated firmware to v3.6.7 in hopes of resolving, but now I'm stuck on the calibration screen after firmware update.
|
Mike
|
|
| Post 8 made on Wednesday July 20, 2005 at 21:22 |
ddarche Mr. RemoteQuest |
Joined:
Posts: | February 2002
2,309 |
|
|
Hi Folks,
One thing to try on unresponsive touch screens. Sometimes debris gets lodged under the edges of the touchscreen, between the plastic bezel and the glass, such that it is pushing on the screen and therefore the screen either responds sporatically or not at all.
Take a business card and stick the corner of the card between the bezel and the glass screen. Now run the corner of the card all the way around the 4 edges of the screen a few times and see if you get any "debris" out of it and then try the calibration again. Sometimes this helps.
Also, when calibrating, are you using something with a fine point and being very precise? Like a pda stylus?
Dave
|
Dave D'Arche http://RemoteQuest.comFine Home Theater Remote Controls & Solutions - Programming services for most remotes |
|
| Post 9 made on Wednesday July 20, 2005 at 23:17 |
New member. Glad to find others with exactly the same problem.
Catalyst: Immediately started getting problems after upgraded firmware from 3.1.15 to 3.6.7 (going by memory on exact versions). Also upgraded Pronto Edit NG at the same time from 2.0.6 to 2.1.1. Is it possible Pronto Edit is the problem, not the firmware?? I have since downgraded to previous firmware, still have the problem.
Symptom: At first, calibration would be off by 1/4" to 1/2" every night, and need to be recalibrated. After 3 weeks, touch screen completely unresponsive. After much mucking with, managed to reset the unit only to get stuck on calibration screen.
Date first observed: Not sure, may be as early as June 5th
Firmware: v 3.6.7 and v 3.1.15 (?)
E-Mailed Pronto team: Yes, July 3rd, after reading threads here on this forum.
|
Luke: Alright, I'll give it a try.
Yoda: No, try not. Do, or do not. There is no try. |
|
| Post 10 made on Friday July 22, 2005 at 06:16 |
Sami Lindqvist Founding Member |
Joined:
Posts: | October 2001
22 |
|
|
Symptom: Touchscreen Unresponsive/Stuck on calibration screen after firmware update
Date first observed: 7/18/2005
Firmware: v. 3.6.7
Emailed Pronto Team: Yes on 7/20/05
Remote RU950 (European TSU3000)
|
|
| Post 11 made on Friday July 22, 2005 at 14:14 |
Symptom: Touchscreen Unresponsive/Stuck on calibration screen after firmware update
Date first observed: 7/6/2005
Firmware: v. 3.6.7
Emailed Pronto Team: Yes on 7/21/05
Remote RU950 (European TSU3000)
I called them to day,they told mee it is a hardware failure
what do you think???
|
|
| Post 12 made on Sunday July 24, 2005 at 15:26 |
gibby1 Lurking Member |
Joined:
Posts: | February 2005
2 |
|
|
About 2 weeks ago, this touch screen problem started happening after working fine for the 4 months or so that I've had the remote. I don't remember the firmware, but I upgraded it when I got it, so it was the latest available in March. once I started having the problem, I upgraded to the latest from June. all that did was get me to the calibration screen. I wasn't able to get past that until today after leaving the remote sit for about a week. idunno! seems to be working fine now.
|
|
| Post 13 made on Monday July 25, 2005 at 18:39 |
c500capt Lurking Member |
Joined:
Posts: | February 2005
4 |
|
|
Touchscreen Unresponsive
First noticed 6/8/05
e mailed pronto team 6/29/05
Firmware 3.6.7
tsu 3000
|
|
| Post 14 made on Monday July 25, 2005 at 21:22 |
dcpoppy Founding Member |
Joined:
Posts: | August 2001
62 |
|
|
I got an email from Philips telling me to call them. I called today and they told me they could send a replacement for $150. I told them I didn't think that was a fair offer considering that is basically the cost of a new one and I already bought one that used to work fine. I was transferred to some other dept and spoke with a woman who told me there was nothing they could do since my remote is out of warranty.
Looks like I'm either going back to my RC5000 (imagine, it still works fine after 4+ years) or buying a Harmony.
Philips, you've lost my business in all things consumer electronics unless you own up to breaking these, and do something about it. Do you guys read remotecentral anymore? Do you care about alienating the people who struggled through the early firmware revisions with you?
|
|
| Post 15 made on Monday July 25, 2005 at 22:22 |
dcpoppy Founding Member |
Joined:
Posts: | August 2001
62 |
|
|
On 07/20/05 21:22 ET, ddarche said...
Hi Folks,
One thing to try on unresponsive touch screens.
Sometimes debris gets lodged under the edges
of the touchscreen, between the plastic bezel
and the glass, such that it is pushing on the
screen and therefore the screen either responds
sporatically or not at all.
Take a business card and stick the corner of the
card between the bezel and the glass screen.
Now run the corner of the card all the way around
the 4 edges of the screen a few times and see
if you get any "debris" out of it and then try
the calibration again. Sometimes this helps.
Also, when calibrating, are you using something
with a fine point and being very precise? Like
a pda stylus?
Dave Dave, have you been lucky enough not to see this problem? It is real, and definitely more than debris (I do appreciate the idea though - and I tried it without success). I'm convinced that the failure to calibrate and non-responsive touchscreen are symptoms of the same problem. The touchscreen still reacts to touch (b/c the backlight comes on) but it is not processing those touches correctly. It is a progressive disease, with the remote becoming more and more dysfunctional over time (mine started this behavior a year ago, and is now becoming completely unusable). I'm so frustrated b/c I poured so many hours into my pcf, and really was completely satisfied with this remote until this problem.
|
|
 |
Before you can reply to a message... |
You must first register for a Remote Central user account - it's fast and free! Or, if you already have an account, please login now. |
Please read the following: Unsolicited commercial advertisements are absolutely not permitted on this forum. Other private buy & sell messages should be posted to our Marketplace. For information on how to advertise your service or product click here. Remote Central reserves the right to remove or modify any post that is deemed inappropriate.
|
|
