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TSU3000 touchscreen problem
TSU3000 touchscreen problem
This thread has 356 replies. Displaying posts 1 through 15.
|Post 1 made on Tuesday June 7, 2005 at 01:23|
[ Please see my update below ]
Yesterday morning I used my Pronto with no problems.
At night the touch screen stoped responding.
All hard buttons work fine.
The unit was never droped or abused.
The only thing I noticed in the past was when the battery gets to 2 bars, sometimes Pronto reboots sporadically. I was blaming my custom .pcf file or programming. As no physical harm was done, I immediately suspected custom configuration problem. Alas .. neither reset button, nor re-loading the file, nor flushing with the latest firmware helped.
Now I was stucked with the callibration screen ...
I have called Phillips but the word of wisdom was "press the reset button". I can't find the original receipt and send it to Phillips. I'm using hte unit for 6-8 month, but bought it more than a year ago and just had no time to program it.
Tonight after work I touched the screen and .... It lighted up ! I was WOW ! Too bad It responded only to 2 corners of calibration and then touchscreen locked up again.
I went outside, bought fresh batteries and .... It worked ... for 2 minutes. Just enough to calibrate and play with new default setup a bit ... dead again. Same thing - everything but the touchscreen.
[ Update ] ( July 3, 2005 )
So I am back :-(
Actually my Pronto is ...
The remote worked for 30 days or so.
I sent the following e-mail to Philips:
To: [email protected]
Dear folks at Philips !
My Pronto was purchased year and a half ago.
It worked fine untill this June, when one day the touchscreen stoped responding to a touch.
All hard buttons working fine. Not the touchscreen.
I pulled out the battery and let the unit sit for a day ro two.
Put the battery back in - works fine.
Not for too long - just about a month.
I placed a call with Philips tech support, but the best advise I could get is "press the reset button" and "send the unit to us".
I did the reset. I also upgraded the firmware to the latest V3.6.7 after the problem started - no luck.
Please read the thread I started on [Link: remotecentral.com]
It looks like I am not the only one with this problem.
This seems to be an epidemic :-(
Under the back cover, next ot the battery compartment I see a white label with 3 rows of digits.
3104 207 13411
0P09 0349 00992 C3
Please advise on any possible solution.
Regards.This message was edited by moishe on 07/03/05 12:50 ET.
|Post 2 made on Tuesday June 7, 2005 at 06:06|
Witch Soft- and Firmware do you use ?
The latest one is buggy, try version before that. Maybe it will help you.
|Post 3 made on Tuesday June 7, 2005 at 06:13|
Hi to all
Pleace read this answer from the philips support care center (and thanks to them for the fast and quick support, great!):
Recently you have asked us about problems using the learned codes on your Pronto remote control.
Assuming you have the RU950, we can confirm this is a problem in the latest version of the firmware. We are working to resolve this issue, but meanwhile you can use previous versions of the firmware, available from the files section of www.remotecentral.com
. We are sorry about the problems caused.
We hope we answered your question satisfactorily.
|OP | Post 4 made on Tuesday June 7, 2005 at 08:22|
I flashed with the latest f/w after the problem started, in hope it will fix the issue.
|Post 5 made on Wednesday June 8, 2005 at 00:58|
I'm having problems with my TSU3000 which sounds similar. Just the other day, I went to use it and none of the touchscreen buttons responded. The hard keys worked fine (ie: I could change the contrast, etc). So I flashed to the lastest firmware (3.6.7) and then was stuck at the calibration screen. I get three points and then booted out. However, it doesn't seem like it matters where I touch, if I touch the center of the screen, it goes to the three points and gives me the calibration error.This message was edited by joecentral on 06/09/05 17:03 ET.
I have done everything I can think of including:
3) Downgraded firmware using the pull cable method
4) Re-upgraded firmware (to 2.3.12, 3.1.15 and 3.6.7)
5) Used small styluses, toothpicks, pens, etc to try and be precise.
6) Tried clicking slightly off the circles.
7) Took unit apart and checked monitor ribbon cables.
I did get the thing calibrated once by downgrading to 2.3.12 and then upgrade to 3.6.7, but then I couldn't click on the buttons. It's been over a year since I bought it, but I called support. They told me that I tried everything that they knew and my only option was to send it back for a fee of $160. For that, they send you a refurb unit w/ a 90 day warranty. Hardly seems worth it though.
Anyway, not a lot of information on this problem. Not sure if this is common with the TSU3000 or if I'm the only one. However, if anyone has any input, please feel free to respond. Swiss Merlin let me know if yours is fixed with the firmware or if you continue to have touchscreen issues.
|OP | Post 6 made on Sunday June 12, 2005 at 21:20|
I opened it up and disassembled. Everything looks OK. Connected the batteries without re-assembling - the freaking thing works now ....
I'll repeat this again - i was using the unit for 6 month or so. I haven't droped it, poured any liquids or applied static discharges to the thing. It just stoped working ...
Almost the same way it started working again. So far it is fine since then... go figure.
|Post 7 made on Tuesday June 14, 2005 at 14:58|
Yeah, same with mine, just stopped working, and I didn't do anything either. There must be a short somewhere. After letting mine sit for awhile, the touchscreen is now totally ususable, before at least it would respond to touch, but not calibrate. Now it won't even respond to touch anymore. I'm getting so frustrated, there has to be a short or something on the board causing this intermittent failure.
|Post 8 made on Tuesday June 14, 2005 at 15:11|
SINCE APRIL WHEN I "UPDATED" MY 3000 WITH THE NEW FIRMWARE, I HAVE BEEN UNABLE TO CALIBRATE MY REMOTE. I HAVE TRIED EVERY REMEDY THAT I COULD THINK OF AND THOSE THAT HAVE BEEN SUGGESTED BY OTHERS IN THE FORUM. MY ONLY HOPE IS THAT PHILLIPS COMES UP WIYH A NEW UPDATE.
|Post 9 made on Tuesday June 14, 2005 at 15:28|
I just encountered the same problem. Everything worked fine this morning. I got home from work and all of the buttons on the touch screen will not work. I have had my unit for well over a year and have done no firmware upgrades. When I touch the display the light comes on but that is it. I have the battery pack, and tried removing that, also tried reset button, no luck.
Reading through this post it sounds like a lot of people are having the same problem all of a sudden.
If anyone has any suggestions, please reply
|Post 10 made on Tuesday June 14, 2005 at 17:26|
Long Time Member
Ha! I've had this problem forever...It does suck...If you manage to get your Pronto working again, rest assured it will crap out again. It may take a week or a month, or maybe an hour, but it will go out again. If I just let my remote sit for a while, a day or two, it will just start working again, then eventually stop. I have tried all the tricks and hints recommended, upgraded and downgraded the firmware, everything. I have seen this on a total of four TSU3000s so far, including my own. Please, if you have this problem, post the serial # of your remote, I would be curious to see if there is any rhyme or reason for the problems we are experiencing.
Serial # 73636876
Oh, and Elansix, PLEASE stop shouting. I know you are upset, so are we all, but I have noticed you have a habit of shouting (ie CAPITALIZING) your frustrations. This is not necessary, and rubs some people the wrong way...(I have been guilty of that in the past, I have learned my lesson...)
|Post 11 made on Tuesday June 14, 2005 at 19:23|
Same problem for me. At 10:00 a.m. on Sunday I turned on my XM radio. Left the TSU3000 in the charging dock. At 2:00 p.m. I went to turn off the Polk and ... I got some 'flashing' at the top of the screen
but only the hard buttons had any effect. I did all the usual steps of
reset, remove cells, reload pcf, reflash the firmware.
Then I got the awful calibration problem. I use an iPAQ stylus
which always has worked first time. After about 100 attempts
I used my fat finger. After about 30 attempts it suddenly accepted the
calibration. It still did not respond.
Repeated all of the above - but could not get the calibration this time.
I reflashed the last firmware - but that was a failure too.
Soooooooo...... I went to Best Buy and bought a Harmony 659.
30 minutes later I had a less aesthetically pleasing device, but
it worked pretty well. It took me a long time to get the pronto
to where I wanted - and I always thought that the ProntoEdit NG
was an amateur piece of software.
Goodbye Philips. When I lived in the UK I had several Philips and
Philco product including great TVs and a wonderfule BetaMax
VCR. I suspect that Philips TVs and plasmas are great products
still - but the quality of your Pronto remotes (apparently most
of them) based on the hundreds of derogatory posts on this site -
that I shall never risk your company's products again.
Oh, just in case you havn't had any product marketing or customer
service training - the old addage is that if you do a great job your
customer may tell one or two people about you. However, if there
is a problem that is unresolved (or unresolvable) then your customer
may tell 10's, 100's 1000's of people....
|Post 12 made on Tuesday June 14, 2005 at 23:45|
My new TSU-3000 touch screen quit on me tonight just like other have mentioned. Looks like an epidemic.
Serial #3104 207 13411
|Post 13 made on Wednesday June 15, 2005 at 04:25|
On 06/14/05 17:26 ET, CaptnHowdy said...
Ha! I've had this problem forever...It does suck...If
you manage to get your Pronto working again, rest
assured it will crap out again. It may take a
week or a month, or maybe an hour, but it will
go out again. If I just let my remote sit for
a while, a day or two, it will just start working
again, then eventually stop. I have tried all
the tricks and hints recommended, upgraded and
downgraded the firmware, everything. I have seen
this on a total of four TSU3000s so far, including
my own. Please, if you have this problem, post
the serial # of your remote, I would be curious
to see if there is any rhyme or reason for the
problems we are experiencing.
Serial # 73636876
Oh, and Elansix, PLEASE stop shouting. I know
you are upset, so are we all, but I have noticed
you have a habit of shouting (ie CAPITALIZING)
your frustrations. This is not necessary, and
rubs some people the wrong way...(I have been
guilty of that in the past, I have learned my
DEAR CAPTN HOWDY
I AM SORRY THAT YOU ARE OFFENDED BY MY TYPING EVERYTHING IN CAPS. MY LEFT ARM IS PARALYZED DUE TO CANCER AND IT IS EASIER FOR ME TO TYPE THAT WAY SINCE I CAN'T HOLD THE SHIFT KEY AND TYPE A LETTER.
|Post 14 made on Wednesday June 15, 2005 at 08:11|
Long Time Member
Has anyone had any response out of Philips on the cause of these problems??
|Post 15 made on Wednesday June 15, 2005 at 08:42|
So, it seems we have an epidemic not only of the touch issue but also the backlight brightness issue. I've read of several that lost half of their brightness, myself included on the brightness problem. All this within the last few weeks. Very interesting. I think Phillips has a real issue there!
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