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Topic:
Question to URC about AUTHORIZED buyers not supported by URC's new policy
This thread has 36 replies. Displaying posts 31 through 37.
Post 31 made on Tuesday August 22, 2006 at 18:04
yromj
Long Time Member
Joined:
Posts:
May 2006
107
On August 21, 2006 at 18:51, cma said...
They allready have and currently do.. they have always
had a Consumer product line and a Custom/Professional
product line ...

I meant essentially package the same pieces of hardware in two different types of boxes. The "consumer" remotes appear to be much less robust than the "professional" line, which would be expected given their names and pricing.

I would like to see the MX-900 and the MX-900 Lite or OEM etc. which would be a fully functioning 900 remote, w/o the software (but the software is a free d/l) and no software support and warranty support through the reseller. This way URC can cover both markets. As it is, they are only covering the CI market and leaving the rest of us having to either opt for the Harmonies (or similar) or spend a lot more money. I feel the URCs are superior, but I don't how many people will pay 3x the cost of an 880 for an MX-900.

John
As my circle of knowledge grows, so grows the circumference of the unknown.
OP | Post 32 made on Tuesday August 22, 2006 at 22:20
Captain Chris
Long Time Member
Joined:
Posts:
August 2006
18
I must say, I'm rather taken aback at URC's refusal to support remote owners that have been packaged with other OEM products. It was URC that disabled Live Update in my MXEditor program on July 25th, not Parasound.

Parasound and the other OEM-packaged companies were as blindsided by this as the rest of us. Why should they now have to do extra work and provide extra customer support that URC refuses to provide, due to URC's actions?

If URC is going to be completely hands-off of their products that they package with other companies, not providing any support, then they should not INTERFERE with those companies and those products!
Post 33 made on Wednesday August 23, 2006 at 11:26
Jeff Wagner
Founding Member
Joined:
Posts:
January 2002
368
Parasound has reinstated update capability for all of their software as of yesterday. you should have no problems with Parasound products and updates.

Jeff
OP | Post 34 made on Thursday August 24, 2006 at 02:48
Captain Chris
Long Time Member
Joined:
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August 2006
18
Thanks, Jeff. I just tried to use Live Update on my Parasound MXEditor program, and it's still locked up with the same pop-up message. Do we have to uninstall and re-install the program to overcome the URC lock-out?

I'll send a message to Parasound, to ask what they know.

Last edited by Captain Chris on August 24, 2006 02:55.
Post 35 made on Thursday October 28, 2021 at 23:30
James Ray
Junior Member
Joined:
Posts:
October 2021
2
Milo DC, Chris is frustrated. Doesn't sound like a raging lunatic either. You shouldn't criticize someone when your response goes from you not having your receipt because of the "many, many years that have gone by, then it being over a year that you bought it, down to just 11 months ago" I don't know when you really actually bought the remote but if its only been a year, the dealer most likely will have it in their database. They do have to do taxes & in case they were to get audited they'd still have it. I mean come on, you're going to try to demand a refund after having this remote 11+ months, to over a year, to possibly many, many years ago? SmOkEd OuT bRo
James Ray
Post 36 made on Friday October 29, 2021 at 00:07
James Ray
Junior Member
Joined:
Posts:
October 2021
2
Captain Chris, I'm in category #2. Back when my dad was alive he bought me a URC X-8 remote as a Christmas gift for my wife & I. When we received the remote he had already gotten it configured to all my homes devices. This was a couple years ago but now that i have upgraded HDTV's i must have it reprogrammed. I didn't even know that he had gone through all the trouble getting everything programmed & i did not know URC remotes weren't programmable by the user until i needed to update everything. I don't even know what store he bought it from. I have the URC X-8. I have contacted URC as well & like you, I too have been ignored. It is extremely frustrating after knowing the cost of these remotes. My dad gave this to me & I don't want to toss it. I'd like to be able to continue using it. I guess I'm just going to have to try to be patient & continue to hurry up & wait. I'm going to give it a few more days and then I am contacting The Better Business Bureau to file a complaint. After that i will contact the Attorney General & file a complaint with them as well. This will go on their site for anyone that checks up with the BBB to see if the business has a bunch of complaints against them or not. This could possibly help everyone, and if you're satisfied with the outcome after URC responds to the complaint, you can state that & it will also be documented for all to see. I believe they have 12 or 14 days to respond to the complaint. At least then, your voice will definately be heard.!!
Those two agencies can damage a companies reputation if they handle the situation wrong and everyone can see for their own eyes that this is how this company treats its authorized consumers after purchasing such an expensive remote control. I'm giving them til next Monday and then off we go. Anyone can file a complaint. It just takes a few minutes for you to explain whats happened, copy & paste it to the next complaint to the other agency. That makes it just a little easier for you to file the other complaint. Hope this helps
James Ray
Post 37 made on Wednesday November 10, 2021 at 08:09
Duct Tape
Loyal Member
Joined:
Posts:
November 2008
5,300
On October 28, 2021 at 23:30, James Ray said...
Milo DC, Chris is frustrated. Doesn't sound like a raging lunatic either. You shouldn't criticize someone when your response goes from you not having your receipt because of the "many, many years that have gone by, then it being over a year that you bought it, down to just 11 months ago" I don't know when you really actually bought the remote but if its only been a year, the dealer most likely will have it in their database. They do have to do taxes & in case they were to get audited they'd still have it. I mean come on, you're going to try to demand a refund after having this remote 11+ months, to over a year, to possibly many, many years ago? SmOkEd OuT bRo

you are replying to a topic that is 15 years old
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