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The following page was printed from RemoteCentral.com:
| Topic: | Professionals use URC Control Room for software This thread has 452 replies. Displaying posts 76 through 90. |
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| Post 76 made on Sunday January 7, 2007 at 21:29 |
Zephead Lurking Member |
Joined:
Posts: | January 2005
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I've opened the battery compartment and taken out the batteries on my MX-850 but I can't see any serial number.
What can I do to get the new software?
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| Post 77 made on Friday January 12, 2007 at 16:04 |
MHighley Lurking Member |
Joined:
Posts: | January 2007
5 |
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What can I do to get the new software?
Become a dealer.
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| Post 78 made on Saturday January 13, 2007 at 06:04 |
rlatreille Lurking Member |
Joined:
Posts: | January 2007
3 |
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Just received my new MX-950 bought from Electronica Direct through Amazon.com No software CD in the box even if the box says there should be one. Tryed to register on URC site to get the software and I get a message " Your request has been submitted" No e-mail confirmation !!! I've redone it 3 times with no success. My ser. number is KRXXXXXX XXXXXX. I live in Canada and paid a premium for quick delivery so I could work on this over the week-end. This was going to be my wife's birthday present. (one remote control instead of the 6 that she can't figure out). It looks like I've miss the boat!!! Can someone help?
Last edited by rlatreille
on January 13, 2007 07:38.
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| Post 79 made on Sunday January 14, 2007 at 01:23 |
roddymcg Loyal Member |
Joined:
Posts: | September 2003
6,796 |
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On January 13, 2007 at 06:04, rlatreille said...
Just received my new MX-950 bought from Electronica Direct
through Amazon.com
No software CD in the box even if the box says there should
be one.
Tryed to register on URC site to get the software and
I get a message " Your request has been submitted" No
e-mail confirmation !!! I've redone it 3 times with no
success.
My ser. number is KRXXXXXX XXXXXX.
I live in Canada and paid a premium for quick delivery
so I could work on this over the week-end. This was going
to be my wife's birthday present. (one remote control
instead of the 6 that she can't figure out).
It looks like I've miss the boat!!!
Can someone help? Sounds like calling URC on Monday would be your best bet. Harass your seller as well.
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When good enough is not good enough. |
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| Post 80 made on Sunday January 21, 2007 at 11:02 |
BigBlackAv Lurking Member |
Joined:
Posts: | January 2007
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I had no problem getting the software through the website (of course, I bought through an AD). but, I see my TV is not listed, how often are updates made, should I take the time to "learn" the codes i need or can i wait a few days and expect an update soon?
Thanks!
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| Post 81 made on Sunday January 21, 2007 at 14:21 |
OTAHD Super Member |
Joined:
Posts: | October 2005
4,679 |
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Try a similar model number.
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LET'S GO BUFFALO!!! |
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| Post 82 made on Saturday January 27, 2007 at 23:42 |
sarcolan Lurking Member |
Joined:
Posts: | January 2007
1 |
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Eric:
Once you've downloaded the software, it shows up as mx850setupCS.exe. Does the CS signify the control suite?
Also, there is no database update function in this version of the software - I assume it is automatic/dynamic.
Would you know where to obtain IR codes for the new Motorola DCT6416 (it has a DVR and is HD). The DCT6412 is listed and most functions work - just curious.
Thanks,
Jack
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Jack |
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| Post 83 made on Saturday January 27, 2007 at 23:59 |
OTAHD Super Member |
Joined:
Posts: | October 2005
4,679 |
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No, it's not the Control Suite.
You're downloading the non-updatable software. If you want the software with Live Update enabled, you must contact the dealer who sold you the remote.
However, even in the latest update, the DCT6416 is not present. You may need to learn the codes or find them elsewhere.
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LET'S GO BUFFALO!!! |
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| Post 84 made on Sunday January 28, 2007 at 12:33 |
cbond Long Time Member |
Joined:
Posts: | December 2006
166 |
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On January 27, 2007 at 23:59, OTAHD said...
| You're downloading the non-updatable software. If you
want the software with Live Update enabled, you must contact
the dealer who sold you the remote. If he bought his remote from Best Buy (Magnolia), he will NOT get live updates. (Note that Best Buy is one of the LARGEST dealers of URC remotes.)
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I love the sound of bagpipes when I'm mourning. |
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| Post 85 made on Sunday February 11, 2007 at 13:48 |
pghtransplant Long Time Member |
Joined:
Posts: | January 2007
14 |
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If you have the software for your remote with live update working and your dealer is removed from the AD list will the live update feature stop functioning? I am considerinng buying this remote but if I'm going to possibly end up with a plastic paperweight I would rather go with the Philips.
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| Post 86 made on Sunday February 11, 2007 at 18:51 |
Herman Trivilino Long Time Member |
Joined:
Posts: | February 2007
292 |
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On February 11, 2007 at 13:48, pghtransplant said...
If you have the software for your remote with live update
working and your dealer is removed from the AD list will
the live update feature stop functioning? I am considerinng
buying this remote but if I'm going to possibly end up
with a plastic paperweight I would rather go with the
Philips. Tech support sent me the link to the update-enabled version of MX850 Editor. They said they would do it as a "courtesy" to me if I sent them my receipt showing I'd bought the MX-850 from an authorized retailer. Apparently, customer service is not their strong suit.
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Origin: Big Bang |
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| Post 87 made on Tuesday February 13, 2007 at 17:55 |
Analoguesque Lurking Member |
Joined:
Posts: | January 2007
6 |
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I emailed UniversalRemote tech support and asked them if I would be able to download the software if I bought the remote from Amazon.com.
They said Amazon is an authorized dealer, so tech support would give me the software if I emailed them a copy of the receipt.
I have 2 questions:
1) Do you think they will honor this?
2) If they do, is it going to be crippled software without the live update?
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| Post 88 made on Tuesday February 13, 2007 at 20:45 |
On October 1, 2006 at 13:17, Gerald Koth said...
If you are in a predicament because of this new policy,
email me. Yes I am in this predicament. I have a MX-850 which I purchased online about 1 year ago. I initially programed it. Since initial programing I replaced my computer. I npw have a new machine without any software on it. I went to the URC website to download software, no can do. My serial number appears to be of the form L?D.D.DLLD where L = letter, D = digit and ? = zero or O. This does not seem to work as a valid serial number on the website.
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| Post 89 made on Tuesday February 13, 2007 at 21:20 |
Herman Trivilino Long Time Member |
Joined:
Posts: | February 2007
292 |
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I emailed UniversalRemote tech support and asked them
if I would be able to download the software if I bought
the remote from Amazon.com.
They said Amazon is an authorized dealer, so tech support
would give me the software if I emailed them a copy of
the receipt.
I have 2 questions:
1) Do you think they will honor this?
2) If they do, is it going to be crippled software without
the live update? Yes. They did so for me, and it was updatable.
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Origin: Big Bang |
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| Post 90 made on Saturday February 17, 2007 at 16:37 |
NJ Jackals Founding Member |
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I do not have a serial number on my MX-850. What now? This new policy is quite surprising. I also own a MX-1000 (and mx-500). How am I supposed to get the software for my 1000 as well?
-NJJ
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