My last interaction was I had a multi-channel amp that slowly died. I was using 6 of the 8 channels so when 2 channels died I simply moved the speakers to the unused other 2 channels. that worked for about a year then the whole amp died. When I called the amp was about 6 or so months past warranty.
They only offered a very slight discount on a new one. A few years ago they would have replaced it.
My fault for not calling originally but i was able to take care of the customer without disruption.
an Amp should last more than 3 years. especially if it is used about once a month. The customer refused to buy another Episode and had me source another brand.

OK, guys, since you asked...

I left three messages to be contacted about my account. It took them two weeks to call me back. The woman I spoke with was condescending and wanted to make assumptions about my business. Then she called back two hours later and said they didn't want my business.

If they don't want my business, I need to choose other products and unfortunately Autonomic is part of the mix now.

What did she assume about your business?

I have had great service with them when needed which hasn't been often. Haven't used a lot of their electronics though.

Just as I said in the other thread, there is a WHOLE lot of info missing here.  I am sure that Snap just decided for no reason that they didn't want your business.

Definitely missing some of the story. I mean let’s be honest here, it’s almost more difficult to get an Amazon account than it is a SnapAV one.

The only reason why Snap wouldn't want your business is you either wouldn't or couldn't provide the proper information they require to become a dealer. Which in that case is your problem not SnapAV's.

or there's something in your financials that led Snap to believe that they might not get paid.   Which is your problem not SnapAV's.

That would be the only two reasons on God's green earth a company in 'Merica  would choose not to do business with a person. You can be a complete asshat to them on the phone and they'll still do business with you, I'm living proof.

Don't get me wrong, I'm a firm believer in calling a company to the mat when they don't do what they've promised, but the reason why so many people on here don't believe you is because it simply doesn't ring true with our experiences, and there are a metric ton of Snap dealers on this forum.

I also know that we live in a time when people think that it's cute when they go on the interwebs and start popping off at the mouth about something in order to damage a brand.  The bottom line is, you're not telling us the entire story. Until you decide to do that......Shut it.

We've given you 2 pages to tell us the story and you keep skipping parts..Same thing happens when I stay out too late.

I smell fish.

I smell something more than fish.... Snap AV has the BEST CS in the industry, are always helpful and eager to please. Only other company I can think of that’s close is Portal.

OK, you left three messages- how did you do this- e-mail or voice? In either case, were you spewing fire or did you just tell them you had a problem?

You have to try to make someone say they don't want your business- it takes determination and effort. People in CS and tech support are yelled at on a regular basis and they usually have pretty thick skin but if you resorted to insults, name-calling and claiming they make crap, I guess I might be persuaded to do the same, but first, I would tell you that there's no reason for that kind of language.

OTOH, if you bought a ton of stuff, returned it and bitched about the shipping cost or claimed that their "no problem" return policy should include shipping both ways, that's completely unreasonable. Not having an invoice really isn't a big deal, either- they can look it up in seconds.

I'm far from their best customer, but they have had no problem sending all kinds of free stuff and letting me participate in other promos- OTOH, I'm not a nobk when I call, so....

I'm sorry, this just creates more questions... this makes no sense whatsoever.

please enlighten us as to what assumptions she made and what your response was to that assumption... its gotta be classic...

We're doing more with Snap these days, but even when we were a very low volume dealer, I had very good support.

whenever I have to talk to them, the support person I get gives me the impression that they want to help. they want to make sure I get a resolution to my problem.

Many companies these days just want to blame the issue on some other part of the system and have me call them back when I confirm thats not the problem. this is especially impressive because they have their hands in a TON of areas nowadays and their support lines must be crazy busy.

I don’t know why you would need to leave a message. I’ve toured the building with Mario, Dave, Brendon, and Jeff. They had plenty of people answering the phones handling customer service and tech support. Some days tech has some hold time, but customer service and ordering is always quick.

I’m pretty sure I could go straight to GPaul and have him on the phone in less than 3 messages. He’s always returned emails very expediently.

Gee, Chrissy, it seems Mr. Roper isn't going to tell us what's going on! Maybe we should just enjoy ourselves without him!

Second best costumer service behind Origin Acoustics.