Since you're all so insistent on knowing the details, here goes.

Snap closed my account without notice and without contacting me. I consider that poor service. When I called they said it was because I didn't buy enough. True, I wasn't buying much and here's why:

I've built my business catering to the high end clients who want very good to superb performing products.

My client's typical home theater may include a Theta Casablanca IV, Dan D'Agostino amps and Wilson Audio speakers for the audio section. RTI for extensive whole home control.

For secondary room media distribution, I use Key Digital 4K. Prior to the Atlona partnership, Snap didn't have 4K. So as a result, not much media distribution purchase...

For cables and interconnects, I normally use Transparent at the high end and Tributaries at the low end. The Binary cables haven't offered the performance my customers want.

For HDMI cables, I've been using Nordost, so again Binary doesn't fit very well.

I use Stewart screens in a typical home theater. So no Dragonfly purchases...

I've been buying Lutron through local distribution, so no Lutron...

For power management, I use Transparent or Tributaries and occasionally some Middle Atlantic, so no Watt purchases...

Hopefully you see the pattern here...

I was buying Autonomic direct until Snap bought them. After that, Autonomic was about the only thing I was buying from Snap. Apparently that was not enough for them.

As I stated before, I had good experience early on with Snap and didn't want to make this a Snap bashing thread. If you guys like them and they have treated you well, you should continue. Snap is a great value proposition with dependable products. It seems they've gotten too particular about volume. So that's fine. That's why I asked you guys who you use for media servers.

As to the snarky comments and judgements about me, I don't think that serves us well. We should try to keep this more upbeat.

Fusion Research is an RTI partner and has an available driver.

Thanks, Don. Are you connecting the Fusion to a NAS for content?

I disagree. Ethereal is the best.

Fusion still use LMS? I'm wary of LMS, service distruptions seem to be more consistant. Don't use it enough to have a very wide sample, but the few that LMS devices I have out there have seemed to be really solid until probably mid/early last year. Could be different now, I've used the OMS-0,1 and Auriel (Also LMS). I guess it's a media server though so pretty much everyone will have issues at some point. Just food for thought, not a warning.

If you’re doing stuff that high end, why would you use RTI?

I don't think Snap has an active policy of shutting down slow accounts.
I mean, what's the upside?
I still have hotmail account even though I haven't sent a single email in 7+ years.

That was my thought too. What could it cost Snap to have a slow account open - zero.

RTI has been a great solution - I haven't found anything I couldn't control.

With Virtual Panel, more clients have migrated to iPad, so it works well in that space.

Can't say I haven't been tempted to hard at Savant, though.

Lots of manufacturers/distributors and others close accounts for lack of activity but who does it may depend on the industry. I had an account with a marine parts/supplies distributor and they closed it because I didn't meet their $5000 minimum for annual sales.

WRT someone telling you they don't want your business, I would look at the correspondence and see if the messages from you may have caused it- most CS people are thick-skinned enough that they won't take a few comments personally because A) they don't own the company and B) why alienate customers?

I know/worked with people who treated CS reps as if they were trash and the CS rep isn't going to do any favors in that case. One time, I called Sony and at the end, she commented that the others from our company had yelled at her when they couldn't get her to cover equipment that was out of warranty. That doesn't work but they usually won't act that way just because they're having a bad day.

Snap has been great for us. I would call us a low volume dealers because after 20+ years we are direct with most manufacturers. We get wire from the same place we have for two decades. Lutron and crestron for control and av distribution etc. In this industry we waste so much time beta testing that once we find something that works we rarely even try anything new. The primary draw to snap for us is their website. It's like the integrators Amazon. I wish snap would just buy everyone and give us one place to shop. Their recent purchase of our favorite local distributor means we will be doing more business with them.

I can't speak for snap but some companies will cut lower volume dealers so that reps/customer support can focus on fewer dealers. 1 company doing 6 figures is better than a few dozen companies doing a few hundred dollars. It does cost them money to keep low volume dealers because they offer service and support and training.

If anyone is listening at SnapAV, I would like to see them buy the rights for a lot of the Niles products that have been disco'd and order a batch, so we wouldn't have to see the items on other distributors' sites and find out they're NLA.

No sir, iTunes sync and iCloud along with streaming services only. Would keep an eye on LMS developments too.

Mayb the Snap dude on here will give us the formal policy for volume to be a dealer.

+1000