My last interaction was I had a multi-channel amp that slowly died. I was using 6 of the 8 channels so when 2 channels died I simply moved the speakers to the unused other 2 channels. that worked for about a year then the whole amp died. When I called the amp was about 6 or so months past warranty.
They only offered a very slight discount on a new one. A few years ago they would have replaced it.
My fault for not calling originally but i was able to take care of the customer without disruption.
an Amp should last more than 3 years. especially if it is used about once a month. The customer refused to buy another Episode and had me source another brand.