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The following page was printed from RemoteCentral.com:
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How Is Snap's Customer Service?
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| Topic: | How Is Snap's Customer Service? This thread has 67 replies. Displaying posts 1 through 15. |
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| Post 1 made on Wednesday April 4, 2018 at 15:19 |
Ernie Gilman Yes, That Ernie! |
Joined:
Posts: | December 2001
30,104 |
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Various people have said various things about Snap's customer service. One person in a recent thread at [Link: remotecentral.com] wants to move away from using the Autonomic MMS-2A because My experience with Snap service was not as good as [someone else's]. The bigger issue for me was being treated very unprofessionally by some Snap folks concerning my account. It would be good to get some general comments from you guys as to the quality of Snap's customer service. It would be a pity if that guy quoted above decided to quit using any particular great product if Snap's service is rarely lacking but he happened to run into someone at Snap who was having a bad day!
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A good answer is easier with a clear question giving the make and model of everything.
"The biggest problem in communication is the illusion that it has taken place." -- G. “Bernie” Shaw |
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| Post 2 made on Wednesday April 4, 2018 at 15:45 |
AZCS Long Time Member |
Joined:
Posts: | February 2008
216 |
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I have had fantastic experiences with Snap's customer service. I don't call a lot but I cannot remember a time where I spoke with someone that wasn't extremely nice.
I have had similarly positive experiences with Autonomics' tech support as well, both prior to and after the acquisition by Snap. The guys over there are genuinely helpful. The only complaint I would have is that the wait times are a bit long to get someone on the phone but such is life.
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| Post 3 made on Wednesday April 4, 2018 at 15:52 |
highfigh Loyal Member |
Joined:
Posts: | September 2004
8,322 |
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On April 4, 2018 at 15:19, Ernie Gilman said...
Various people have said various things about Snap's customer service. One person in a recent thread at [Link: remotecentral.com] wants to move away from using the Autonomic MMS-2A because It would be good to get some general comments from you guys as to the quality of Snap's customer service. It would be a pity if that guy quoted above decided to quit using any particular great product if Snap's service is rarely lacking but he happened to run into someone at Snap who was having a bad day! I have had to return one thing- a 12" sub that occasionally hummed and popped. They did advanced replacement, so the end user never even knew about it until I told them it had been replaced. I recommended that the person writing about Autonomics speak with someone about their previous experience- I would bet he can be satisfied. Their CS is far better than many in this industry.
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My mechanic told me, "I couldn't repair your brakes, so I made your horn louder." |
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| OP | Post 4 made on Wednesday April 4, 2018 at 16:27 |
Ernie Gilman Yes, That Ernie! |
Joined:
Posts: | December 2001
30,104 |
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highfigh,
if your comment zeroes in on some phrase or sentence in the top post of a thread, that's a reason to quote an excerpt of the top post. If your comment simply stays on topic, there's no reason to quote the entire top post. You're on the subject. We get that.
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A good answer is easier with a clear question giving the make and model of everything.
"The biggest problem in communication is the illusion that it has taken place." -- G. “Bernie” Shaw |
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| Post 5 made on Wednesday April 4, 2018 at 17:02 |
Don Heany Senior Member |
Joined:
Posts: | September 2008
1,178 |
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SnapAV has top notch service. The member quoted has been a member here for 14 years and has 17 posts, 4 of which are in regards to the quoted thread. It’s possible he caught someone having a bad day and it’s also possible he didn’t do enough business with them to stay on board. Who the hell knows?
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| Post 6 made on Wednesday April 4, 2018 at 17:16 |
Zohan Super Member |
Joined:
Posts: | September 2010
3,096 |
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CS is typically very good, when you can get through to them.
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| Post 7 made on Wednesday April 4, 2018 at 17:41 |
rbhfan Active Member |
Joined:
Posts: | March 2003
634 |
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One of if not the best customer service companies I deal with. Have never been left hanging or in a lurch. They have went above and beyond in certain situations to accommodate me with advance replacement pieces outside the their policies.
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One thing I have learned in this industry. It is easier to pull a wire than it is to push one. |
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| Post 8 made on Wednesday April 4, 2018 at 17:54 |
ichbinbose Select Member |
Joined:
Posts: | August 2011
1,824 |
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Snap's CS is very good. I have had to call a few times over the years and they have always gone above and beyond.
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| Post 9 made on Wednesday April 4, 2018 at 18:16 |
Slimfoot Select Member |
Joined:
Posts: | October 2003
1,562 |
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On April 4, 2018 at 17:54, ichbinbose said...
Snap's CS is very good. I have had to call a few times over the years and they have always gone above and beyond. +1
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Sir, my concern is not whether God is on our side; my greatest concern is to be on God's side, for God is always right.
Abraham Lincoln
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| Post 10 made on Wednesday April 4, 2018 at 20:52 |
thecapnredfish Senior Member |
Joined:
Posts: | February 2008
1,397 |
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Chick-fil-A of the AV world. Always been great service.
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| OP | Post 11 made on Wednesday April 4, 2018 at 21:14 |
Ernie Gilman Yes, That Ernie! |
Joined:
Posts: | December 2001
30,104 |
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What, closed on Sundays?
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A good answer is easier with a clear question giving the make and model of everything.
"The biggest problem in communication is the illusion that it has taken place." -- G. “Bernie” Shaw |
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| Post 12 made on Wednesday April 4, 2018 at 21:53 |
highfigh Loyal Member |
Joined:
Posts: | September 2004
8,322 |
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On April 4, 2018 at 16:27, Ernie Gilman said...
highfigh,
if your comment zeroes in on some phrase or sentence in the top post of a thread, that's a reason to quote an excerpt of the top post. If your comment simply stays on topic, there's no reason to quote the entire top post. You're on the subject. We get that. Give it a rest
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My mechanic told me, "I couldn't repair your brakes, so I made your horn louder." |
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| Post 13 made on Wednesday April 4, 2018 at 22:22 |
MNTommyBoy Senior Member |
Joined:
Posts: | November 2010
1,063 |
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Their customer service is great, I don't think any active member here would dispute that. Some people will complain about issues with their products that have a power cord or first gen items and "affected" items; it's all debatable.
They have always taken care of me, and I float in and out of their rewards programs depending on my mood. Hell, they replaced a 4x4 matrix that was more than a bit out of warranty for me (client's) last year.
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"There's a big difference between winging it and seeing what happens. Now let's see what happens." ~MacGruber |
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| Post 14 made on Wednesday April 4, 2018 at 22:26 |
edizzle Loyal Member |
Joined:
Posts: | March 2005
5,916 |
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On April 4, 2018 at 20:52, thecapnredfish said...
Chick-fil-A of the AV world. Always been great service. LOL, perfect analogy!!! I dont know how customer service could get any better.
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I love supporting product that supports me! |
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| Post 15 made on Wednesday April 4, 2018 at 23:30 |
Mario Loyal Member |
Joined:
Posts: | November 2006
5,681 |
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The best out there.
The only thing that would make it better is if they had on call hours for evenings and weekends.
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