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Topic:
Nuvo Concerto "Net Error 1"
This thread has 20 replies. Displaying posts 1 through 15.
Post 1 made on Thursday January 29, 2009 at 16:03
mmmclay
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I'm trying to install my new Nuvo Concerto and the pad says "Net Error 1". Is there any thing I can do to reset the Nuvo or fix this problem. I tried to use the learning station and it says it can not connect to the Concerto. Any help would be very appreciated. Thank You, Mark
Mark
Post 2 made on Thursday January 29, 2009 at 16:36
tweetymp4
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this is classic concerto with rubber buttons?

Sounds like the MCU card is cooked and needs to be replaced.
I'm Not an engineer, but I play one on TV.
My handle is Tweety but I have nothing to do with the organization of similar name. I just had a really big head as a child so folks called me tweety bird.
Post 3 made on Thursday January 29, 2009 at 17:12
drewski300
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Nuvonet is very touchy. If one thing isn't crimped down properly or if a component is assigned a input already being used, the whole system will fail. The best thing to do would be to take your Cat5 going to each keypad and plug them directly into the back of the Concerto one by one. That will allow you to narrow down the problem. Once you find the one that is not working recheck your connections or replace the keypad. I've had a handful of bad keypads.

Not sure about the original Concerto though.
"Just when I thought you couldn't possibly be any dumber, you go and do something like this... and totally redeem yourself!"
Post 4 made on Thursday January 29, 2009 at 18:10
tweetymp4
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If it simply says "net error" then it's just the system being bithcy. If it says "net error 1" then it's done.

Call tech support, they're very helpful
I'm Not an engineer, but I play one on TV.
My handle is Tweety but I have nothing to do with the organization of similar name. I just had a really big head as a child so folks called me tweety bird.
OP | Post 5 made on Thursday January 29, 2009 at 23:54
mmmclay
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Yes, this is the classic concerto not grand concerto. I took the key pad and hooked it directly to the ez port with the cat5 cables that came with the system and the key pad still say "Net Error 1". So there is nothing I can do to this system, literally throw it out. Can the MPU be replaced or reset by a dealer? I really hope there is something that can be done with this system. If not, then a $2000 lesson, not something I had hoped for. Thank you for responses.
Mark
Post 6 made on Friday January 30, 2009 at 01:45
tweetymp4
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the mcu card is a small easily replaced card. Nuvo should be able to help you in one way or another. their tech support is very helpful. Last I dealt with this issue, the Concerto MCU cards were in short supply.

Worst case scenario is you can get a Grand Concerto upgrade kit from a Nuvo dealer. It's a Grand Concerto MCU card and six Grand Concerto Keypads.

Last edited by tweetymp4 on January 30, 2009 01:52.
I'm Not an engineer, but I play one on TV.
My handle is Tweety but I have nothing to do with the organization of similar name. I just had a really big head as a child so folks called me tweety bird.
OP | Post 7 made on Friday January 30, 2009 at 20:28
mmmclay
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Ok, I talked to Nuvo today, and I found out that I actually have a Grand Concerto unit but concerto key pads. Thats why I had a Net Error. He told me to get the new keypads and all should be good. So the challenge is to find keypads. Thank you for all your help.
Mark
Post 8 made on Friday January 30, 2009 at 22:46
drewski300
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Sounds like a web special!
"Just when I thought you couldn't possibly be any dumber, you go and do something like this... and totally redeem yourself!"
Post 9 made on Friday January 30, 2009 at 22:50
tweetymp4
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how many kp's do you need? Also note that if it really is a Grand concerto, you can use the New Essentia keypads as well.

Or find an MCU from a classic concerto, swap it and your in business. It's too bad it's not the other way around, I have about 20 classic concerto keypads sitting on the shelf.
I'm Not an engineer, but I play one on TV.
My handle is Tweety but I have nothing to do with the organization of similar name. I just had a really big head as a child so folks called me tweety bird.
OP | Post 10 made on Saturday January 31, 2009 at 00:41
mmmclay
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Yes, it was an ebay special. He advertised Concerto, but the model # is NV-18GM not DM (Concerto). Its probably why he was selling the unit because the keypads are not compatible. I thought about asking Nuvo if they could send me a card for Concerto, but I'm worried about other issues of programming it. Considering the simplicity of Grand Concerto, I don't want to downgrade. But the cost of getting 6 new keypads & ez port is $2700.00 and to buy a brand new system with everything is $3200. I could buy the new system, have the warranty and try to sell the other system by itself as a Grand Concerto to make back some of the money.
Mark
Post 11 made on Saturday January 31, 2009 at 01:33
tweetymp4
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The classic concerto is a fantastic system. The GC and CC amps are identical, so sound quality is the same between the two. If you plan to use nuvonet components like the i pod dock, music port, sirius tuner etc, then the Grand is the way to go. If you're going to use generic source components, I would suggest the classic concerto.

My gut's telling me that you may not be to the bottom of this mystery quite yet, it's possible that the seller installed a classic concerto MCU card into your system.... making it a classic concerto. You could try loading a program for a Grand Concerto into the system. If it loads, you know you have a GC that's not cooked. You can also get ahold of one Key Pad a and see if it works. I would not consider reselling this unit until you know exactly what you're getting.

Also of note, you don't necessarily need a new EZ port, the Classic port will work on a Grand system, the only difference is the number of NuvoNet ports. BTW, the MCU and 6 KP's list at $2300. I would bet a legit dealer in your area would sell for less. Heck I can do it for you for much less but I would want you to send me the unit so I can do the upgrade. The freight and customs would be the killer by the time I sent it back to you.

Can't you go after the guy that sold it to you? sounds like he pulled a fast one on you.

Last edited by tweetymp4 on January 31, 2009 01:40.
I'm Not an engineer, but I play one on TV.
My handle is Tweety but I have nothing to do with the organization of similar name. I just had a really big head as a child so folks called me tweety bird.
OP | Post 12 made on Saturday January 31, 2009 at 21:43
mmmclay
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All I have right now is the T2 Am/FM Tuner to go with the Nuvo. I downloaded the latest software from Nuvo and hooked up to the Concerto. I clicked on retrieve info from Concerto and it came back with Grand Concerto V 2.10.

I live in Edmonton Alberta Canada. The shop that quoted me $2700 is an authorized dealer, but I bet the exchange rate is the kicker. Do the dealers have this MCU card for classic or do I have to talk to Nuvo to send me one. I wouldn't mind downgrading to classic concerto, but I know my luck that I would encounter many problems programming the Concerto, as my purchase shows.

Good to know about the EZ port, I only have 5 zones now and will only add 5 more in the future. So then, for 6 keypads it would be $2400.00 CAN. I could try to go after him, but he would just call ignorance. I bet if he knew it was a Grand Concero, he would have charged more or had a reserve. I got the Grand Concerto and a T2 tuner for $1425 US = $1887 CAN

I would rather not put more money into it, but I'm worried that if I downgrade, I'll open up a whole new can of worms and it won't work. Obviously I'm a DIYer and I know there is a reason Nuvo wants it professionally installed, but I thought it wasn't that bad. It doens't help when I get the wrong pads. Oh well, live and learn.
Mark
Post 13 made on Sunday February 1, 2009 at 16:22
tweetymp4
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On January 31, 2009 at 21:43, mmmclay said...
All I have right now is the T2 Am/FM Tuner to go with
the Nuvo.

OK, there are several different versions of this piece, If memory serves, one is compatible only with the classic concerto, the second is compatible with only the Grand concerto or e6g. The third can go either way. If I were you, I would call NUVO again and clarify what T2 you have. That would dictate which way you go with the concerto. I have a bunch of these on the shelf that I can trade if you need to. Again the shipping thing might be the issue.

I downloaded the latest software from Nuvo
and hooked up to the Concerto. I clicked on retrieve
info from Concerto and it came back with Grand Concerto
V 2.10.

that's good, you know you have a good and functioning MCU for a Grand Concerto
I live in Edmonton Alberta Canada. The shop that quoted
me $2700 is an authorized dealer, but I bet the exchange
rate is the kicker. Do the dealers have this MCU card
for classic or do I have to talk to Nuvo to send me one.

You have to go to NUVO for the MCU. The're in very short supply and I think they might be hoarding them for warranty purposes.

I wouldn't mind downgrading to classic concerto, but
I know my luck that I would encounter many problems programming
the Concerto, as my purchase shows.

The Grand concerto and the classic concerto program the same way, it's very easy to do. The only problem is if you need IR codes for a component, your need the NUVO learning station to get the codes into the software. Or you can try to find a merciful soul out in cyber space that has the codes or is willing to code them for you. Oh yah, If you have the pronto hex codes, you can import them without the learning station.

Good to know about the EZ port, I only have 5 zones now
and will only add 5 more in the future. So then, for

It's not the number of zones that is different, its the number of NUVOnet ports that is different..... The Nuvo components like the i pod docks and the [email protected] tuner.


6 keypads it would be $2400.00 CAN.

remember that you can use the new Essentia Keypads on a Grand Concerto as well, they're smaller and about $100 us less at retail.


I would rather not put more money into it, but I'm worried
that if I downgrade, I'll open up a whole new can of worms
and it won't work. Obviously I'm a DIYer and I know there
is a reason Nuvo wants it professionally installed, but
I thought it wasn't that bad. It doens't help when I
get the wrong pads. Oh well, live and learn.

I can quote you a US price for the KP's, send me an e-mail and I can get you details.
I'm Not an engineer, but I play one on TV.
My handle is Tweety but I have nothing to do with the organization of similar name. I just had a really big head as a child so folks called me tweety bird.
OP | Post 14 made on Sunday February 1, 2009 at 20:49
mmmclay
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Of course the tuner would be, that's my luck. LOL (but not really) The model # of the Tuner is NV-T2DFG Dual FM/AM/WX tuner V.2. I couldn't see anything on Nuvo's website about which will work with what. I work tomorrow, so I will call on Tuesday to ask about the tuner. My chances don't sound good for getting a MCU for Concerto, but we'll see. Thanks again for your help, I really appreciate it.
Mark
Post 15 made on Tuesday April 28, 2009 at 15:38
nheuer
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3
hello

do you have any KP's for the concerto system?

Thanks

Nick
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