This mass has ended, let us go in love and peace...

And have a Happy New Year!

Ding Ding Ding Ding, you’re missing the point.
KVH, you are correct I have the software and I like my MX 980, so I should be happy right? Wrong, have no loyalty for URC and as soon as a better solution is marketed I'll drop them, as I’ve said, in the NY minute. This is fine with me and it seems to be fine with URC. My point is that they could implement marketing strategies that would treat DYI'ers as full members of the human race, not cost themselves any expenses and keep DYI'ers revenue and loyalty by just being smarter. They choose not to and so be it. These policies don't need to be restated as they have been covered ad nauseum on this forum.

I enjoy the fact that they're all uber-qualified to program the remote because they've done xyz-pqr, but come here to ask how to program the remote.

I also enjoy when they call URC and complain that they can't figure it out. And then come here to question why URC didn't want to give them the software in the first place.

And contrary to popular belief, the software has never been hard to come by. All the people complaining in this thread have it.

(crickets)

How could URC do anything different. You have the remote, and you have the software. What else is there? Do you think they should give you free training on top of that?

You are right, I am missing your point because you don't have one. You said it in your 2nd sentence "KVH, you are correct I have the software and I like my MX 980" what more do you want? If DIY'ers can't get the software blame the dealer not URC.

Oh look, frost!

idiots

-----

You're a highly educated SW developer, or some kind of data entry analyst right..?

Technically, the URC Professional remotes are not to be sold over-the-counter to end users, they are to be Professionally programmed by a Professional who are Professionally trained by URC's Professional trainers. Do you see a common theme here?
That box was never meant to see the eyes of consumers. They have consumer remotes for that purpose.

When I purchased my MX 980 I was totally aware it was designed to be programed by a professional!!!

The best remotes always are.

As long as the dealer was willing to share the software, I was willing to put in the time to program it myself.
I am not a professional software developer or industry genius.
In the end, I found it to be pretty easy to create a first class control system.

Did you just walk by the remote section in a store, pick up a box, and decide to make an impulse purchase based on what the packaging said?
Did you buy the remote on line and find this out after the fact?

Were your born yesterday or did you fall off a turnip truck?
I Been Tricked! Come On Now!
I find it hard to believe a professional such as yourself would be so naive.

Were you Deceived or is your Ego so Huge that you thought URC policy could not possibly apply to you?

How about some professional thoughts on the actual programming or what you think of the actual product.
How did it turn out? 
This would be more interesting and informative for everyone, than complaining about something I'm 99% sure you were aware of to begin with.

I'm tired of hearing about it. 
 
If you are so upset, Return It and Move On.

This may be your best bet.
[Link: weemote.com]

Makes sense but why are they (the pro remotes) sold in retail packaging through retail stores?

Most of the "pro" products that I've purchased tend to come in very simple plain boxes with only a label stuck on to indicate the contents, and they are typically sold by wholesalers/distributors who don't have store fronts.

I must admit I find it a bit confusing.

Hardly retail packaging considering the price points, not very colorful. You would think they would use the "gotta open it with a blow torch" clamshell design if they wanted it on a retail floor. And there are many retail, brick-and-mortar stores, that custom install. Putting it on the floor is a decision of the retailer, not URC.

First off everyone complaining about acquiring the software as an end consumer has all the right in the world I just got mine and it does not state
1.anything on the Box about
Not Including Software
Not Having to rely someone else to get you the software(dealer)
2.The Instruction booklet says go download your software from URC's website
Does not state only if you are a professional installer
Does Not state you will need a Special Login

There are no warnings, no other indication that this $400+ remote will sit on my counter charging until I find the software and I will, all this did was piss me off Being a long time customer and directly responsible for selection of their equipment for more than 20 custom built Condos with AV systems, not huge but I know how to program these things, previous versions required to provide a SN and then dl, this is how it should be not to be a part of some cult that holds the keys to the Software. URC Is around NOT BECAUSE OF THE DEALERS. Remember without End Customers Everyone would just be using the weemote LOL

Come ON URC Think about who you are hurting,

Im Out I need to go find software now and waste hours instead of programming

Can I get an AMEN

Why don't you just get it from the dealer where you bought it. If they refuse then return the remote. URC left the decision to give out the software to the dealers. If your dealer won't do it find one that will. There are plenty that sell on the internet.

RTI, Crestron, AMX, Elan, ?Control4 don't let their dealers give out the software an no one is complaining there. URC leaves it up to the dealer. If a dealer doesn't then don't buy from them.

AMEN

I understand if it was written this way that's all i'm saying if from the start they say here is a great remote for $400 but it will need professional services in order to get it started, I can accept that. I can buy Software for an organization but odds are that I will need professional services to implement it properly, and this would be quoted on the document that I sign at purchase(similar to the manual included that states go online and download), so I know that I am going to be facing T&M after the original cost. Like I said before I will get the software and not worried about it just upset the way it is documented.