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[Take Control] Have you salesperson demo the range of IRIQ
This thread has 9 replies. Displaying all posts.
Post 1 made on Friday December 11, 1998 at 15:29
Historic Forum Post
I bought the IRIQ to replace my Marantz MK2000 MKII. After the experience I have had with the IRIQ, I would highly suggest that you have your salesperson demonstrate the range of the unit. If you can get away with 3-7 foot of non directional range, I'm sure you will not be dissapointed in the remote. However, I found it to be very aggravating and difficult to use the jog shuttle on my dvd while holding the IRIQ in the air and pointing it at the DVD player at less than 10 ft. away from the component. I found this problem to be true with all my components, which I consider to be non-inferior. To operate my proceed components, I had to be less than 5 feet away. This is not an exaggeration. I have been a relatively good client of my local home theater store, so my salesperson came to my home to examine the problem. He brought with him a Pronto with charger stand. After an hour of experimentation, he informed me that I was not the only person to have complained about this. He offered to exchange the IRIQ with the Pronto. After a quick demo of the unit I found it to be almost identical in features as the IRIQ. I have been very pleased with the Pronto's functionality and especially with it's range. The range is not only good, it is amazingly better than my MK2000.

I would highly recommend looking at the Pronto before buying an IRIQ. The primary reason for this post is not because of my dissapointment in the IRIQ, but actually because of comments giving to me by IRIQ technical support. I will not get into a bashing, but I will relay this comment:

"Sir, if you are not happy with the range of the HK unit, you should not have purchased it in the first place. We advertise flexibility, not range measurements. You must have inferior components for this to even be an issue!"

Thank you Phillips!

OP | Post 2 made on Friday December 11, 1998 at 16:49
George Mills
Historic Forum Post
Interesting, if I recall correctly the IRIQ lists IR strength as a bullet item on the box.

Did you have to learn ALL your devices or were they built in?

For my Meridian 561 preamp (which had to be learned) I had the exact same problem (5 feet or so) with the range. But for the TV which had built in IR codes it seemed to work fine.

They must of got a bad batch of emmitters or a manufacturing problem or something. Madrigal and Microsoft are not dumb enough to release something they knew had this problem.

P.S. When I first read your post, I kept reading "range" as "range of features". I was very confused :-).
OP | Post 3 made on Friday December 11, 1998 at 20:44
Jim Cain
Historic Forum Post
I have to agree about the range on the HK remote. All of my gear operates, but only if you point the remote directly at it.. Unacceptable @ this price. Who has Pronto's for sale?

OP | Post 4 made on Saturday December 12, 1998 at 23:46
jack schultz
Historic Forum Post
We currently have stock of Prontos and expect to remain so for the forseeable future. They are moving in an dout quickly but we are mostly keeping up. Still no word on docks but of course docks are not required for normal operation anyway.
We can be reached on 312-781-0051 M-F 9A-5P CST or via Email on
OP | Post 5 made on Monday December 14, 1998 at 11:23
Geoffrey Reynolds
Historic Forum Post
I found the transmit range of the IRIQ to be one of it's best features. In my system, which consists of a Proceed AVP, Pioneer Elite CLD-79, Onkyo CD player, Mitsubishi TV, Mitsubishi VCR, JVC VCR and an Onkyo receiver (used as a tuner for now), I was able to control everything from the other end of the room (about 17 feet away) pointing the remote away from the equipment.

The problem was that I couldn't get the Windows software and the unit to synch correctly when I tried to put 34 buttons for my AVP into it... I have since returned the unit.
OP | Post 6 made on Sunday December 27, 1998 at 20:55
Raul F. Pesch
Historic Forum Post
IR Range is definately a problem.
I love the (software) features and possibilities but I am going to return my IRIQ because of the bad IR range.
OP | Post 7 made on Tuesday December 29, 1998 at 10:26
John Messer
Historic Forum Post
I reluctantly picked up my IRIQ yesterday and hoped that I wouldn't be exposed to the limiting IR range that has been mentioned by so many. Saving the worst for last, I used the software to quickly program the remote without any sync problems. The software was quite useful and certainly didn't look like Microsoft had their hands on this side of the product. I spent about an hour rearranging my activity screens and creating macros and then put the IRIQ through its paces. The menu scrolling with the wheel was a little slow but configured my screens so that scrolling was minimal. I can live with the response time of page switches. Not exactly lightening fast, but still acceptable. But what I could not live with is the IR range. As much as I wanted to like this remote, I find myself packing it back up and returning to my dealer today. I'm limited to an 8 foot precise point with my Panasonic A310 DVD player. This makes some of my macros useless. If I have to get up and walk towards my DVD player, I might as well just walk the other 8 feet and hit the buttons myself. Now let's see, where was the number for that Pronto dealer....
OP | Post 8 made on Monday January 11, 1999 at 12:28
Craig MacKenna
Historic Forum Post
My IRIQ is going back to the dealer today.
The largest problem is that no matter how many
times I taught it the codes for our Lutron light
controller, the Lutron would not notice the
IRIQ at any range. My old Toshiba learning remote has no problem controlling the Lutron.

Also noticed limited IR range and even more so
narrow (maybe just "tilted up") IR directionality. We have an IR repeater below our
screen, and the IRIQ had to be much more carefully pointed than the Toshiba.

I taught it all codes even though some of our units had generic templates (didn't like what I saw of them). It thought it learned all the codes, though several attempts were needed for some. But when I tried it, it had only learned maybe 50% correctly. Relearning fixed most of them, but none of the Lutron codes.
OP | Post 9 made on Monday January 11, 1999 at 20:51
David Parry
Historic Forum Post
This is really strange. I've had my IRIQ for about a month now and have yet to notice any problem with IR range.

After reading these posts I decided to try and see how far I could get before things quit working. I got to about 15-16 feet before the signal dropped.

Maybe some IRIQ are being shipped with faulty IR transmitters?
OP | Post 10 made on Monday January 11, 1999 at 22:45
Historic Forum Post
I find this IR problem I keep hearing about strange. I don't have any IR range or pointing problems with my IRIQ ever since I got it over a month ago. Very happy with my unit.

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