After several months of trouble free use, the backlighting for the hard keys on my Q50 has stopped working. I haven't tweaked the config recently. The LCD and all other functions, macros, nevo connect, voltage sensors etc. all continue to work without issue. The Nevo symbol on the base of the remote illuminates when in the charging cradle but no hard key backlighting. Any suggestions appreciated.

same thing happened to me,
im gonna try and get it replaced / fixed soon ...

its not a setting on the remote . . they told me
if the screen lights up, the keys should light up.

Seems like I've seen a number of posts about this. Can any of you dealers who work in volume with these remotes say whether this seems to be a rather common issue?

ill let you know as time goes on . .
just started reselling them around 2 months ago,
and am working on becoming authorized dealer
this week. .

I'm just curious how this works. How have you been selling them if you weren't an authorized dealer? Really, I don't mean anything accusatory toward you at all, but it does seem like there a lot of "unauthorized" sources for these remotes (like all those eBay sellers) and I just wonder how they buy them.

i signed a bunch of paper work with my local distributor . .
im currently an authorized installer, but to be an authorized
dealer . . i have to go through more paperwork (and possibly
training ?)

and then i will be listed on nevo's site as authorized dealer.

Hi,,

As with all h/w issues you should contact your supplier. Nevo provide warranty for just
such a fault.

D

I'm an end user with the same problem.

I reported this to my authorized dealer on 8/21. It took him until 9/30 to decide I should send him the remote. The package arrived two days later and sat in his office, unopened, for over a week. After begging for a status report, I was told on 10/15 that he is still waiting for Nevo to give him an RMA. UNBELIEVABLE!

My point: there are authorized dealers and then there are authorized dealers. It's a big crap-shoot!

Nevo will give an RMA# right away over the phone with them, so I think you dealer is telling you a tale to cover his lazy bum.
I work a distributor in Canada for Nevo and their service for getting us RMAs is like I said - over the phone, same day.

D

This is the whole point of a lot of discussion around here lately. End-users are always told "Go to your dealer" with any issues, but the dealer network is extremely spotty, both in availability and quality. I realize that many of you guys take your work very seriously and serve your clients well, but there are A LOT of Nevo owners and would-be Nevo owners who simply don't have such a resource.

This is why you shouldn't be too hard on those who buy from sources like eBay and and try to handle issues themselves. Sometimes they have no choice if they really want a Nevo. :(

Nevo wants the customer to go back to their dealer to have the dealer call Nevo support and get a trouble ticket. The dealer, once armed with the trouble ticket can usually get their distributor to accept it as a return and replace it.

Of course, this only works when the dealer is a real dealer with a distribution contact and can show proof they bought it from their local distributor.

Distributor will send a replacement remote to the dealer. The dealer then collects the old unit, sends out the new unit and returns the old unit to distribution.

Dave

Yes, that's the idea, but again:




PS. Welcome back, Dave.