Nevo wants the customer to go back to their dealer to have the dealer call Nevo support and get a trouble ticket. The dealer, once armed with the trouble ticket can usually get their distributor to accept it as a return and replace it.

Of course, this only works when the dealer is a real dealer with a distribution contact and can show proof they bought it from their local distributor.

Distributor will send a replacement remote to the dealer. The dealer then collects the old unit, sends out the new unit and returns the old unit to distribution.

Dave