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Forums > CI World > Custom Installers' Lounge
Client's ProControl24.r is now up to...
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Client's ProControl24.r is now up to about 3 reboots per week.
This thread has 6 replies. Displaying all posts.
Post 1 made on Thursday December 10, 2015 at 18:52
Ernie Gilman
Yes, That Ernie!
Joined:
Posts:		December 2001
30,104
I sold and programmed this remote in April of 2013. Should I be grateful that she got two and a half years out of it?

Maybe not. I had to go through a rigmarole with her remote about a year ago... when the same thing happened. This is the replacement remote, so she got a bit more than a year on each of two remotes. Plus the cost of four service calls on these remotes. The warranty is definitely up now and she's not going to want to try another one. Grrr.

So, are the Prolink.z any better? Should I just boot out all the nice new crap and get her a URC MX850?
A good answer is easier with a clear question giving the make and model of everything.
"The biggest problem in communication is the illusion that it has taken place." -- G. “Bernie” Shaw
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Post 2 made on Thursday December 10, 2015 at 23:41
razking
Long Time Member
Joined:
Posts:		February 2011
347
Stand alone remote or with a prolink.r?

If with proc. Then some kind of rf interference?
You can't make toast in a floppy disk drive.
www.envelopingsound.com
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Post 3 made on Friday December 11, 2015 at 21:57
MNTommyBoy
Senior Member
Joined:
Posts:		November 2010
1,063
On December 10, 2015 at 18:52, Ernie Gilman said...
I sold and programmed this remote in April of 2013. Should I be grateful that she got two and a half years out of it?

When was the last time the firmware was updated? I've had mine since they launched and not one real issue. I have had to do a reboot maybe 1-2 times a year, but early firmware updates fixed most of that.

Maybe not. I had to go through a rigmarole with her remote about a year ago... when the same thing happened. This is the replacement remote, so she got a bit more than a year on each of two remotes. Plus the cost of four service calls on these remotes. The warranty is definitely up now and she's not going to want to try another one. Grrr.

That's odd. Out of the couple dozen I have in the field, I have replaced only one first gen R (no dock) due to the client using the wrong charger and thus breaking off the charging receptacle at the bottom of the remote.

So, are the Prolink.z any better? Should I just boot out all the nice new crap and get her a URC MX850?

And just how does one reliably download to that (850) dinosaur these days?
"There's a big difference between winging it and seeing what happens. Now let's see what happens." ~MacGruber
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OP | Post 4 made on Friday December 11, 2015 at 22:08
Ernie Gilman
Yes, That Ernie!
Joined:
Posts:		December 2001
30,104
Cereal!

Actually, one still has a working USB to serial adaptor. One reliably uses that.
A good answer is easier with a clear question giving the make and model of everything.
"The biggest problem in communication is the illusion that it has taken place." -- G. “Bernie” Shaw
Reply
Post 5 made on Friday December 11, 2015 at 22:27
MNTommyBoy
Senior Member
Joined:
Posts:		November 2010
1,063
I tried that years ago when I still used an 850 and eventually just gave up (too many issues) and put it to rest :(
"There's a big difference between winging it and seeing what happens. Now let's see what happens." ~MacGruber
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Post 6 made on Saturday December 12, 2015 at 09:24
highfigh
Loyal Member
Joined:
Posts:		September 2004
8,322
On December 10, 2015 at 18:52, Ernie Gilman said...
I sold and programmed this remote in April of 2013. Should I be grateful that she got two and a half years out of it?

Maybe not. I had to go through a rigmarole with her remote about a year ago... when the same thing happened. This is the replacement remote, so she got a bit more than a year on each of two remotes. Plus the cost of four service calls on these remotes. The warranty is definitely up now and she's not going to want to try another one. Grrr.

So, are the Prolink.z any better? Should I just boot out all the nice new crap and get her a URC MX850?

If the remote suddenly needs rebooting, it would seem to be a processor problem, IMO. Has it been dropped, maybe several times?
My mechanic told me, "I couldn't repair your brakes, so I made your horn louder."
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OP | Post 7 made on Saturday December 12, 2015 at 12:46
Ernie Gilman
Yes, That Ernie!
Joined:
Posts:		December 2001
30,104
Maybe. She's a bit paranoid about dropping it, but sometimes that makes people clumsy. I see no external damage, but that is not conclusive.
A good answer is easier with a clear question giving the make and model of everything.
"The biggest problem in communication is the illusion that it has taken place." -- G. “Bernie” Shaw
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