Yes I too will say I am very unhapppy with UEI, and would never recommend this product to anyone. There is really no support. My dealer too will not reply to emails or answer any phone calls. For the price of this remote it is sad that you cannot find an ounce of support. Do yourself a favor and buy a reputable remote for 1/10 of the price. It will last you 10 times as long and does the same thing. If UEI can't support their customers then maybe they shouldn't get anymore. Just my thoughts..