On January 23, 2009 at 13:16, rbhfan said...
Diy'ers are a funny breed. They want to do it themselves
and save the money but need you to hold their hand and
tell them how to do it. If you are a DIY then by all means
DIY. I can't count how many DIY people I have sold product
to over the counter that didn't want to pay to have something
installed or programmed then get mad because I won't walk
them through doing it over the phone.
This is exactly why most people wont deal with DIY'ers. The problem is that your describing a Cheap Bastard not a true DIY'er :).
One of the reasons companies won't honor warranties for
online sales is because they have no way of controlling
or verifying product. Dishonest people will take a nevo
remote or a crestron touchscreen and pay some company
over seas to build a mimic of it for half the price. Package
it up OE packaging and sell it on fleabay for unreal prices.
Customer buys it, breaks it, sends it to Nevo. Now when
Nevo won't repair or replace said item customer ends up
back on the net calling Nevo every 4 letter name they
can type. Look no further then harmony to show you what
internet sales do for your tech support and reliability.
I had no idea about this. I know that everything is copied in China and sold allover the place but i had no idea they were doing it with PC programmable remotes. I would love to get my hands on one just for a conversation piece when people come over :)
