The contact info for Support in the Uk (English)
is located at

[Link: feedback.philips.com]

Please use the number located at the top of the
page as the ProntoNG - TSU3000/01 is under general
support by us (Philips/Magnavox).

Also please have the exact model/serial numbers
from the unit as well as a pen and paper available
when you contact us (Philips/Magnavox), for any
support at all.

TY P/M Tech GOLD Teflon