The contact info for Support in the Uk (English) is located at

[Link: feedback.philips.com]

Please use the number located at the top of the page as the ProntoNG - TSU3000/01 is under general support by us (Philips/Magnavox).

Also please have the exact model/serial numbers from the unit as well as a pen and paper available when you contact us (Philips/Magnavox), for any support at all.

TY P/M Tech GOLD Teflon