Actually its more of a plan for the worst, hope for the best. I sell my clients on the fact Crestron is a blank tablet that I can make customized to their wants and needs. I plan on and bill for writing everything out from scratch. If I can find things to speed the process up thats a bonus, if not Im not out anything. I only count on Crestron for Hardware, thats what their warranties cover. I take care of the software. It my responsibility to make sure it all works, and they can use it.

But thats just me, maybe Im wrong and I should adopt your philosphy.