sorry for a hijack..........

GPaul...I called your tech support to ask a question with your outdoor speakers a few months ago and your brilliant tech support told me to get the best sound outside to cut the siding and use the indoor/inwall speakers outside. I asked several times if they were serious and his statement was the under eve outdoor are only good for background music and for good sound to use the inwalls. Really????? I have had similar issues with termination of some of your wire...even went as far as to send the box of wire back with a bunch of connectors. I bought all the extra tools your tech support suggested that did not work and i still do not use today. Finally they gave up and told me that is the way it is.

The easiest solution that I found was to go with another manufacturer with a quality product and I never have those issues anymore. I am not new to Snap and if you look up my account you will see we used to do a lot of business with your company

BTW...we did NOT put inwalls in.

Back to the cams!!

Not referring to whatever issues your having with C4 at all. 

When using your app and your NVR, when you switch from quad view to full screen, the quality looks the same (bad..... as bad as the small image).  I first delt with this months ago when we originally installed this NVR. I was told by your tech support that there was a bug when using, and only when using the NVR where full screen would not switch to the correct camera stream that allowed full resolution.  I was also told the fix would be coming soon at that time.  Feel free to go through those call logs as well, some time around end of May, early June.

On a seperate subject, Your website has had this up for about 6 months now referring to your analog DVR's.  Is there going to be a resolution for this issue?

Important Notice: It has come to our attention that Wirepath™ DVRs may experience incompatibility issues with Planet GSW-2404SF network switches. Connecting the DVR directly to the system router and bypassing the GSW-2404SF does not resolve this issue. The condition will exist if the GSW-2404SF is connected to the same network as the Wirepath™ DVR.

We are working to resolve the issue at this time, and expect to have a resolution soon. If you are experiencing this issue, we recommend that a different model of network switch be used. We apologize for any inconvenience this may cause.

 

Hi Innovative,

No worries about the hijack – this thread is going in many directions at once but I am getting beers out of it!

As a long time installer and user of residential technologies, I would not subscribe to this recommendation either and be equally disappointed! Having said that we should review the call and ask my counterparts (Mike Jordan, Product VP for speakers, bulk wire, connectors – and – Paul Walsh, Technical Operations Manager) to respond accordingly.

Sorry for what sounds like a bad experience and recommendation. Mike, Paul and their teams will contact your directly.

Thanks GPaul...I gave up on the wire a long time ago....the speaker was maybe a few months ago but really blew my mind!! I still do use some snap products just not like I used to

internetraver,

Yes, that is one of the primary features that we are planning to enhance on our Mobile app along with other improvements. Unfortunately, I do not have an ETA on this.

However, in the meantime, I recommend that you setup the cameras directly instead of going through the NVR. By setting up each camera, you have access to one of 3 resolutions to view the image depending on your bandwidth, including the highest HD resolution. Also, in camera mode, you can select the matrix view to view the cameras in a 2x2 grid similar to the NVR view. From there, you can select the camera to view it full screen.

I encourage you to watch our video that talks about our mobile app on our website.

I'll have to get back to you regarding the issue with Planet switches and our DVRs. The last thing that I remember about that was we were trying to figure out why Planet switches were behaving differently than other switches.

Oops, sorry. Thought this was Craig's List.

Let's be honest Julie, you were coming here to see a "Missed Connection"

Time to lock it down!!

I just did one from Digital watchdog and it was perfect.

Just wanted to wake this thread up again.

Alex at Snap reached out to me today to let me know they are working hard on some of these issues with the DVR's and NVR's.  He also is putting in software requests for their next firmware update to make some of the things him and I talked about run even smoother in the future.

The product wasn't perfect out of the box, but I feel reassured that they are doing everything they can do to get the bugs worked out.

Thanks Snap!

maybe you could edit the thread title in your first post to update your experience.

I didn't start this thread, just shared my recent experience.

Well i feel silly.

Meh, it'll go away!

Well, time to wake it up again.....over 4 months later.

Haven't heard a peep form Alex regarding the "fix" they were going to look into for this DVR.   Since then Snap sent us a replacement 9 channel DVR for the one that was dropping channels.  After about a week, the second one started doing the exact same thing......  Of course the first thing their tech support says it "it must be your network".  I've heard that so many times from tech supports and always proven them wrong!

After that we were done.  We replaced our clients Snap DVR with an ICRealtime DVR (at our cost of course).  System has been working flawless ever since.

We shipped it back to them but now I hear that Snap wants to bill us for the second DVR because they can't find it.  We have a signature saying they received it, but they still want to bill us.  So much for 100% satisfaction guarantee from this company.

Now I'm sure I'll get a very quick response from this company again.  Once you bring things public, they care (at least they act like they care).  Too little, too late Snap. 

2 thumbs up to you ICRealtime, job well done!