Thanks for that suggestion,a bit of a cop out by Philips though,I would prefer to stay with the Dual boot I set up and boot to XP to do my Pronto stuff.I believe it is the OS as the same machine PEP 1 and PEP 2 both run on XP,and not on Vista this is the only Vista software or any other problem I have.Iam still looking for the answer,If I find it I will post.,I do not believe I have any hardware issue's.I wonder if all copies of Vista Ultimate or any other version are not the same,hiccups in the code is what I mean.or as they are installed on certain machines they do not install the same.I believe I have seen this on different PC I have worked on, a variation on the installation of the OS.Anyway at least I can use PEP 1/PEP 2 by booting to XP so all is not lost

Has someone who's had Vista connection issues found out a way to make it work? I have disconnected all USB devices (but the keyboard and mouse) and I still got the "HID device not found" message. Have some people noticed that wireless mice created conflict issues? Or USB keyboards?

Yes, my bluetooth mouse and PEP2 conflict. I solved the problem by selectively disabling the various 'HID-compliant consumer control devices' using device manager. Eventually found one which, when disabled, got rid of the "HID device not found" message/problem whilst still allowing my mouse to work.

Thanks for the response Guy. If I follow correctly, you were able to get rid of the conflict between PEP and your bluetooth mouse by disabling a USB device other than the bluetooth mouse in question and the TSU 9600?

Doesn't anyone see the common thread VISTA VISTA VISTA.

I have been in this business long begore the day the first PC was built. I would not touch Vista with a 10 foot pole.

My most recent experience: I have a program that allows the dynamic installation of plugins (Dll's). It fails under Vista since the program is not run at the admin level (although I can understand why a security obsessed person might think it needs to, after all it does register a dll). It took me almost a day to figure what needed to be done, and I still have not tested it as I obviously do not have a Vista system at my disposal. The solution is to use a windows Vista API built for the purpuse of raising a programs account level. Now if they allow that by any program . . . Well at least it requires some in depth programming knowledge! But that is not even so

If an exe has in its name any of the strings Setup, Update, Patch, Install, Vista will automatically run that program at admin level, or is that just an urban myth? If I had a Vista system I would try it, but my sources are generally pretty good. With back doors like those why bother with all the mock security?

Sylvain,

Sort of. These HID accessories seem to install multiple HID 'devices' and you often can't tell from looking at them in device manager which is which. For example, on my PC, I have 6 HID 'devices' even though I have a maximum of 3 HID 'accessories' (mouse, keyboard and Pronto). Disabling some of the 'devices' disabled some of the 'accessories' but disabling other 'devices' seemed to have no adverse effects. I just found the right ones to disable by trial and error. If you plug in a second (e.g. wired) mouse and keyboard while you are mucking about, there is no risk and it only takes a few minutes.

Barry,

I don't think the problem that Sylvain has is anything to do with Vista. It happened on both my XP machine and my Vista machine when I plugged by bluetooth mouse in. More generally, I think the problems with Vista are often exaggerated by some people: it is just a bit different than XP, that's all, with some good things and some not-so-good things. For the casual user, its plug-and-play facilities are a joy.

Guy

I had communication problems with my 9800 on both VISTA and MCE computers. The only one I had luck on transfering the config file to the 9800 was an XP pro sp2 laptop machine. Based on some of the infomration in this thread it might be that it is because I did not have any external pointer device connected.

In any case, I'm in the process of wiping my home laptop of MCE and installing XP pro. I hope that solves it for me. I guess if not I'll have to play around with the HID stuff in device manager.

BTW. I did call Philips support and they were totally useless. They said the 9800 should be compatible with all VISTA and XP machines. They said they had no record of any prolems reported. They never once mentioned anything about checking the HIDs to see if there was a conflict. In my opinion they are not really serious about providing tech support. Pathetic if you ask me.

Thank the gods for Remote Central.

I documented the above about a year ago now and it would appear from the recent posts that the problems still exist. I'm just a little disappointed that Philips doesn’t pay too much attention to the general compatibility problems users are having with their devices and post on this forum.
Isn't it time that this problem was listed in their FAQ section of the website?

PS - I have still not received any response from the Pronto Help team

Chris,

It was probably your post from a year ago that enabled me to sort my problem a few months ago so thanks very much!

I agree that the lack of action from Philips on this and a few other longstanding issues is pretty ridiculous.

I had noticed that on my computer too.


OK. I follow. The idea is to disable one of the "dummy devices"; the key being finding the right one to disable.


I have to say that the same USB accessories that I have now were working fine on my older XP machine; without the conflict with the Pronto.

Thanks for the advice Guy.

FWIW. I did a clean install of XP SP3 on my laptop. Previously I had MCE on it and could not download a config file to my 9800. I just sucessfully downloaded the file to the 9800. The only HID I have installed other than the 9800 is a kensington trackball with its mouseworks software. I had the same device attached the laptop with MCE when the downloads to the 9800 failed.

What a relief but I still don't understand why it works now and didn't before given that people here have stated they got it to work on pretty much all the various Windows OSs......

Guy, I finally found the device that was conflicting with my TSU-9600; it was my new Vista computer IR receiver. That computer came with a remote (that I never used) and all I had to do was to disable the device as you suggested. I guess I should pass up the info to Philips in case they can fix the conflict for those who need both the IR Receiver function and TSU-9600 connectivity... Thanks.

Sylvain,

Thanks for the thanks. Happy new year.

The problem may not be that of Philips.

When The machine boots and the OS comes into operation. It is going to look for the USB devices that it thinks belong to it like an IR receiver, a keyboard, a mouse. In Microsoft's eyes It comes first ahead of anyone else (So what is new) . It then initializes registered drivers which grab those devices they think are theirs.

Sooner or later Philips gets its chance to grab its device if it can find it which means some one else has not taken it (mistakenly) as their dvice. If some one has, then the HID message will be issued.

So what can Philips do about it. Not really anything. There is no API to say "HEY, you took my device and I want it Back!!" I am not sure but perhaps they could tell you which driver has their device but I am not sure there is an API for that other then perhaps a registry search.

The real culprit is Microsoft with just bad software. A very poor enumeration and allocation mechanism for installable device on the USB bus.

Happy New Year Guy!