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Philips Pronto NG Family Forum - View Post
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The following page was printed from RemoteCentral.com:
ProntoEdit crashes with Vista
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Topic: | ProntoEdit crashes with Vista This thread has 8 replies. Displaying all posts. |
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Post 1 made on Monday February 12, 2007 at 18:06 |
rkba_net Long Time Member |
Joined: Posts: | February 2007 13 |
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I installed ProntoEdit using the Windows XP compatability mode... It installs fine however when I click on the Program icon I get the ProntoEdit splash screen for a second and then I get the error "Prontoedit had stopped working". Any help is appreciated.
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Post 2 made on Monday February 12, 2007 at 18:43 |
mtgriff Long Time Member |
Joined: Posts: | July 2002 289 |
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Did you also run the setup program as Administrator?
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Harmony One |
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Post 3 made on Monday February 12, 2007 at 20:24 |
Peter Dewildt Loyal Member |
Joined: Posts: | July 2001 6,307 |
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If tried a search for "Vista" you would have found this thread: [Link: remotecentral.com]It suggests rebooting after installation. However, your problem may be different as you get to see the splash screen.
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Peter Pronto 1000 (retired), Pronto TSU7000, RFX6000 (retired) Pronto 2xTSU9600, RFX9400 |
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Post 4 made on Saturday April 7, 2007 at 14:11 |
I am seeing a very similar issue, but my issue did not occur with my Vista upgrade. ProntoPro Edit ran just fine after I installed it under Vista. My issue began occurring AFTER I installed Norton 360. I had no issues with WinXP and Norton Internet Security. I've tried uninstalling Norton 360 but the problem persists.
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Post 5 made on Saturday April 7, 2007 at 22:58 |
Lyndel McGee RC Moderator |
Joined: Posts: | August 2001 13,088 |
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Try complete uninstall of the Pronto Software and reinstall. Make sure the remote is not connected to the computer when doing this.
If this is a TSU7000 and your computer is failing to recognize the remote, you will want to search for +Potential +USB +Issues for instructions on reinstalling the USB driver.
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Lyndel McGee Philips Pronto Addict/Beta Tester
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Post 6 made on Sunday April 8, 2007 at 11:11 |
In addition to installing the app in compatibility mode, you will need to find the application and have it run in compatibility mode as well. I am pretty sure that is what I did to get mine to work!
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Bill
tsu6000, tsu6400, tsu7000, tsu7500, tsu9400, tsu9600, tsu9800 |
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Post 7 made on Sunday April 8, 2007 at 18:07 |
Peter Dewildt Loyal Member |
Joined: Posts: | July 2001 6,307 |
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ProntoEditNG does not need to run in compatibility mode - only the install kit does.
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Peter Pronto 1000 (retired), Pronto TSU7000, RFX6000 (retired) Pronto 2xTSU9600, RFX9400 |
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Post 8 made on Tuesday April 10, 2007 at 23:15 |
mralston69 Long Time Member |
Joined: Posts: | April 2007 11 |
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I had the same problems -I had to run BOTH the install and teh PROGRAM in Windows XP Compatability mode.
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Post 9 made on Wednesday April 11, 2007 at 19:16 |
mtgriff Long Time Member |
Joined: Posts: | July 2002 289 |
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While I turned off User Compatability Mode (UAC) at work I left it turned on at home. I wonder if it has anything to do with my ability to run ProntoEdit without any problem on my home computer.
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Harmony One |
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