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Intermission Forum - View Post
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The following page was printed from RemoteCentral.com:
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Phone center for AMERICA Online?
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| Topic: | Phone center for AMERICA Online? This thread has 2 replies. Displaying all posts. |
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| Post 1 made on Thursday November 11, 2004 at 15:01 |
i1patrick Long Time Member |
Joined:
Posts: | April 2004
78 |
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I received a misaddressed overdue bill for America Online at my home. It had my home address on it, but some stranger's name. So I called the 800-number listed on the bill to let them know about their mistake...
So guess where the call center for AMERICA Online is located? Yep, you guessed it. It's in India. Sheesh. Somehow, it seems a whole order of magnitude MORE wrong for a company with "America" in its NAME to outsource U.S. jobs overseas.
i1patrick
____________________________
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| Post 2 made on Thursday November 11, 2004 at 15:15 |
djy RC Moderator |
Joined:
Posts: | August 2001
34,761 |
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Doesn't surprise me. Over here the call centres for just about every Bank (not the NatWest, according to their ads), Building Society, Insurance Company, even BT's directory enquires, are based in India.
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| Post 3 made on Saturday November 13, 2004 at 13:01 |
FreddyFreeloader Super Member |
Joined:
Posts: | April 2004
3,243 |
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If they are wrongly billing people, maybe it is just safer to have the call center far, far away.
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