Welp!!! bad news... I walked into the door of my client with a new nc-50 in hand and laptop bag on shoulder, ready to put my four hours of Saturday night researching and programming instead of hanging with a hottie would work... and my client and his wife decided that they no longer wanted the remote... I agree with them. There should be no issues with a $1000 remote like this... their main frustration was that it continually dropped. I am returning the last of my stock and think I will just stick with Universal and RTI... Never had to refund anyone money and $1200 at that... Good news!!! Hottie is coming over and she is bringing pizza!!! That cheers me up a bit...