Well good thing is unlike most of my other installs, the gear and nc connect are in a built-in television cabinet in the living room. The home has a very open floor plan. So the idea is to use the remote for a minimum of 50 feet each way... Its location is roughly centered with the lower level... currently I am getting about 15-20 feet before it forgets it purpose... Really frustrating. Tried tightening antennae. Going to bring out a new one today... Other installs have not had this problem. So maybe that is the fix?