I too don't have a serial # in the battery compartment. I bought my device about 2 years ago. I didn't go for the cheapest price, but did not verify if the vendor was an authorized dealer either - should I have?. Not until I got a new computer and needed to install the software did I get bit by the new URC policy. I completely understand their need to manage their disribution channels but it should not be at the cost of alieanating the final consumers of their product - the enduser.

What do people recommend in my situation - I have new devices I need to add to my setup and don't have the software available for install. I don't care about support - haven't used it since I bought the product, just want a functional device.

Thanks,

Carl