that really is terrible. this isnt the 1st complaint i've seen here about horrible customer service in Australia! i wonder if you couldnt just order from north america? being an end user i have to say you really are missing out on a phenominal product. also as i'm sure you read above i had NO programming experience, in fact tend to fumble a little around computers, but Nevostudio has been a real pleasure to work with. very intuitive and easy! so again it just baffles me the marketing scam they seem to be pulling "down under"!!

-Christian (Toronto, Canada)