On July 14, 2008 at 15:50, Evohome said...
..... What I don't like is when somebody
comes on and bitches about something like this. If he
had used a different tone and sain "I bought this remote,
and I'm having trouble. Can you help?" instead of spouting
off immediately on how everything and everybody sucks,
we would not be where we are now.
I don't see what's so offensive about his original question, as he basically did just what you described. He was immediately castigated for buying online.
On July 10, 2008 at 17:28, bs15 said...
I think I am in the same boat. Bounced an email back
forth with tech support at mynevo.com. They determined
the unit was bad [brand new in box, plastic intact, first
power up]. Now the "dealer" is not responding to me.
Any words of wisdom as to how to get the unit replaced
would be much appreciated. It has literally been out
of the box for 72 hours and hasn't even had a config loaded
to it yet. I've spent a couple of weeks buying a voltage
sensor, connecting block etc. for all of the "workarounds"
my system requires and now the "heart" of the operation
is "bad".
Thanks in advance.
Blake
On July 14, 2008 at 15:50, Evohome said...
If he would be cool about it, I would call Nevo myself
and talk to them. Dealers have a little more pull than
Joe Consumer.
Here's my suggestion: Everybody back up a bit, be cool about it, and maybe you could help the guy out? Maybe make that call? If there's nothing to be done, then he'd know for sure. I just don't see anything in his posts that says he was a deadbeat trying to be cheap and squirrel around official channels. (These things really aren't as easy to find as many other high-end remotes...) Maybe he's just an honest guy who wanted this remote and got screwed. If he can get a little help here on the forum, that seems like a win-win for everybody.
