Well, I submitted a trouble ticket last week, and they asked me to call in with more information. I did that (and was issued a new ticket number), but was told that since my unit is outside of the 1-year warranty, I'm basically SOL. "The Pronto team peruses the trouble tickets from time to time, and they may contact you" is the best I can hope for, or so I was told.

So much for me buying anything Philips (except maybe lightbulbs at Home Depot) in the future...