I agree - a minor face lift is something anyone with Web experience can do.

To fix problems by actually assigning labor hours to staff with weekly management review etc. etc. and thereby gaining consumer confidence in Philips integrity takes more guts.

Has anyone there gone through the "How to acquire a repeat customer 101" class? Even 8 hours a week would likely garner more patches and upgrades than what iPronto consumers are getting now. That is honestly pitiful!

Silence the critics! Make peace with the angry mob and turn them in to voices of brand loyalty! ADDRESS THE PROBLEMS WITH THE iPRONTO AND FOLLOW THROUGH WITH THE PROMISES MADE WHEN INITALLY SELLING THE PRODUCT!