We are now using the RTI T2C as our standard remote for any crestron systems where only one way control is required. We can sell it for the same price as the Crestron ML600 which is basically a URC remote with Crestron firmware and the customers love it.

The RTI bitmap library is really good and the programming software has been easy to pick up.

We have been using URC for non crestron projects up to a short while ago - now we have switched to RTI. Yes the remote is more expensive, but it just works. Ultimately we found that to us the cost of install was about the same, as we spent many more unbillable hours trying to troubleshoot the URC stuff. With RTI the customer sees more value in the product (at least with the T2C that we offer as the entry level unit). It costs the customer more but they seem willing to pay for it, and we actually MAKE more money as the profit return on the equipment is more due to the higher price, and we don't get hit with time consuming problems meaning the labour comes in at what we allowed for.