Thanks for your responses. I did try the batteries just after I posted the above message and before the response from Stephen Tu. That of course was the problem. I was thrown by this remedy because the manual stated the memory would remain months after the batteries go dead. Which I'm sure it does. The reset display had nothing to do with what was stored in the remote. I only had the remote for two months so I didn't think it could be the batteries. On the bright side I got a shiny new remote because my dealer was not sure of the problem either. Thanks agin to Stephen Tu. I figured it out before you responded but if I continued to be in the dense, you would have cleared it up. Thanks!!