Check your Windows 10 Service registry (Win->R->services.msc) and see if ProntoDataServer or ProntoDataService is running. If you don't see that service, then I recommend uninstalling PEP2.4 above using my exact instructions from the sticky I referenced. Make sure .NET 3.5.1 is an installed Windows Feature before you install PEP. And don't forget to kill the service exe as my instructions state.