FYI, Total Control is different from Complete Control.  Total Control is a network based system that can do IR, IP, RS232, etc.   Complete Control uses RF basestations and direct IR.

Total Control is programmed using Accelerator while Complete Control uses Complete Control Program (CCP)

Complete Control is extremely limited for situations like these as you are finding out.  If you've tried all the codes in the database, the codes may not exist and maybe an upgrade to a better control system or different projector is in order.