I was just wondering if anyone can help fix my problem, I have called the cable company and TV company and no one knows. I have an HD Motorola box DCH6200 and I just bought a Philips 42" LCD 42PFL3603D. Time Warner Cable is my provider and they send out a universal remote for the box which is Universal Electronics Atlas OCAP 5-device. The problem is the cable remote won't run the cable box unless the TV is either off or in the menu setting which I have to do with the TV remote itself. So I have to turn the TV off or in menu and check the cable box to see what channel I am going to and then turn the TV back on or off menu. The is my 3rd remote from the company and my 3rd box, to take out of the equation faulty equipment. I also tried re-programming the remote with the codes in the instructions. I am hoping someone out there knows what I can do!! Thanks!!
hold a magazine or somwthing over the top of the cable box, hanging over it 6 inches ot so, put the remote under the magazine and try to change channels (with TV on) if this works the your tv is flooding the IR on the cable box. )asPeterN said) maybe relocate cable box away from TV some
why have a nice system if you cant operate it, program the remote the right way the FIRST time!
Sounds like your TV is flooding the IR sensor on the cable box... Is there a "Power Save" mode on the TV or an automatically-adjusting ambient light sensor? Turning that off may help.
That is exactly what is happening. Your TV is flooding the IR causing it to overpower the IR from the remote. Move the cable box away from the TV and put up some kind of shield and see how it works then.
This won't look good but it works. My tech told me the sensor was being blocked by new high contrast HDTV's. Stick a small post it note over the box sensor,which is just to the right of the channel display. You can now change channels. Mine will work without it after an hour or so,but have to put it on there in the morning when first turned on.
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