I think Randy did say he had stopped inviting his customers to post their positive experiences here. However, even if he hasn't, it was decided that this is the appropriate thread to post such comments.

Another possible assumption would be that there are a lot of satisfied RRDeals customers out there...

In reply to GregoriusM's question on 10/25/01 02:24.34 "Due to the recent rash of kudos to rrdeals.com, do I assume correctly that they are asking their buyers to comment here on RC again in their emails?"

Neither Randy nor any other representative of RRDeals requested my endorsement. This was my first experience with the vendor and I am unaware of their past history. I selected them based primarily upon the recommendations I saw while reading several User Reviews on this site.

I guess I'm missing something here. The description for this thread (posted by...GregoriusM?) reads "A new, clean thread for posting 'Where to buy online' and experiences with the online buying process." Another message from 06/13 (also posted by GregoriusM) requests in part, "If you're happy with the way RR has dealt with you, let us know."

I recommend www.RRDeals.com as "where to buy online."

I had a perfect "experience with the online buying process," especially as I required pre-purchase support from the vendor.

I am very "happy with the way RR has dealt with me," so I am "letting you know."

Is this the wrong area to post this information? Did you not specifically request above to be informed if I was happy with the way RR dealt with me?

Oh, by the way: Assuming we agree with Webster's dictionary that "kudos" means "Acclaim resulting from notable achievement"... I just reviewed this thread. Excluding my own posting, I found a total of six references of any kind to RRDeals since Adjuster's very favorable posting on August 9th.

1) DVDLUVR on 08/30/01 12:06.09: "just bought my second MX500 at rrdeals for $125!" No other reference to the transaction or the vendor.
2) SinMan on 08/30/01 12:42.27: "I just bought one from www.RRDeals.com/ they have them on for 124.95!!!" No other reference to transaction or vendor.
3) Tom Straub on 10/17/01 10:14.33: "I have just ordered my MX-500 from RRdeals. I have had good luck in all of my on-line ordering in the past (I built this PC from parts ordered on-line) and hope it continues." No other reference to transaction or vendor.
4) Mitch Feig on 10/17/01 12:23.03: After detailing his difficulties with another vendor, Mitch wrote: "Later that morning, I ordered a new one from RRDeals. I received a tracking number later in the day, and the remote arrived today. It does have the latest firmware and I'm very happy." Okay, it contains the word "happy," although I'm not sure whether Mitch is happy with RRDeals, or just happy to have a working MX-500. But let's count it anyway.
5) Tom Straub on 10/18/01 01:39.46: "Just outta what has happened in the past. I would like it if you could keep me informed of your dealings with RRdeals."
6) RRDeals.com on 10/18/01 13:14.20: The company representative stated that they have the MX-500 in stock and mentioned shipping options and probable delivery dates.

The only "kudos" I see for RRDeals over the past two months (actually 77 days) are mine and Mitch Feig's of eight days earlier! How are you defining "rash?" Or, for that matter, "recent?"

====
As an American stationed overseas, I make purchases online practically every week from many, many U.S. vendors, and have been doing so since 1997. It has long been my habit to compliment the good ones and publicize the bad ones, especially in a forum devoted to that purpose.

My recommendation on "where to buy online" and my "experience with the online buying process" stand:

www.RRDeals.com offered the MX-500 at a competetive price. I received a prompt and courteous reply to my pre-purchase inquiries. The actual purchase transaction was processed smoothly and painlessly. My control arrived much more quickly than I had expected, in pristine condition.

My purchasing experience with RRDeals couldn't have been improved upon, and based on that experience I do not hesitate to recommend them to anyone who wishes to buy an MX-500.

Regards,

Bruce Burson
mailto://[email protected]

This message was edited by Bruce Burson on 10/26/01 14:58.43.

I was just wondering. I got my answer. Thanks.

And, yes, this IS the place for people to put their online buying experiences for all vendors, including rrdeals.

... Greg :-)

The only "kudos" I see for RRDeals over the past two months (actually 77 days) are mine and Mitch Feig's of eight days earlier! How are you defining "rash?" Or, for that matter, "recent?"


I think Greg was referring to the posts on 10/23 and 10/24 on the following thread. [Link: remotecentral.com]

Yours made three days in a row, hence the "recent" comment. Your post on this thread was the proper place for such a comment.


This message was edited by mroll on 10/25/01 20:04.32.

Bruce: I think we're all happy that people are getting good deals and good service from the company. They sure weren't before, so their efforts in this area are commendable. Trouble is, I'm pretty sure that the big reason for their push to make things better was a direct result of some of the people who frequent this site, pointing out that their behaviour was atrocious at the time.

Regardless of how they do business now, I will never mention their name or give them any accolades. What they were doing previously was unacceptable: it defied all the etiquette of the 'Net, treated customers like morons, and led to an ever-increasing circle of attempts to strangle this website with advertising.

So, today, anyone who posts a message, and includes their complete URL, comes under immediate suspicion. You will rarely see a complete URL for any other business posted in any thread here, in the same frame of reference as is often done for this company. And when it starts to recur every day, it points out to the rest of us who have been here for awhile that the ugliness may be coming back.

So, like I said, I'm sure we're all glad that their customers today are satisfied, and I'm glad that they post helpful information from time-to-time. But as far as I'm concerned, I wish they'd get the heck off this website and disappear. It will be a long time before I can forgive them their erroneous past. ... Mike

Mike, It seems that only people who DIDN'T buy from RRDEALS are the ones complaining. You have nothing to forgive them for because they never wronged you. If you ever did order from them, you'd realize how silly your views are.

Jody:
1) there have been people that have bought and complained. (just not recently, when they got their act together)
2) At some point we were all RC users were wronged,
-- a) when you could not get your questions answered because no one felt like digging through the adds
-- b) We all lost our freedom (need to be registered users) because of all that muck (that is without even discussing the work Daniel had to put in to create the registration process)

now I believe in forgiveness, and I don't hold a grudge against RRdeals (we got to be able to edit our posts and keep track of how often we post, so some good did come from it). But I felt that what you said needed a response from someone who was not Mike.

Well spoken, Anthony.

I got mine at AVProNet.com.

$115.00 with shipping. Can't beat it!

I placed an order last night with VSS Electronics. Received an email 12 hours later that it was out of stock and would be available soon (not sure what "soon" means). I cancelled it inmediatelly and reordered an hour ago with SurfRemoteControl. Within 30 minutes I had a confirmation and tracking number for a fed-x overnight shipment. Hopefully, I'll have it tomorrow.

I just checked there and the price is now $124.95 plus shipping.

www.hometech.com $149.95 In Stock, Same day Shipping

Surfremote.com is the way to go. They have great service and the lowest prices on both the mx-500($118) and the mx-1000($209)...

I think Kool means SurfRemoteControl.com, since the other link doesn't work.

Got my MX-1000 from PAC2000 via Yahoo Stores: $192 + $8 ground. Got it 2nd day.

[Link: shop.store.yahoo.com]