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The following page was printed from RemoteCentral.com:
| Topic: | Things you should never say to a client This thread has 85 replies. Displaying posts 76 through 86. |
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| Post 76 made on Sunday December 4, 2005 at 09:26 |
fattie20xl Long Time Member |
Joined:
Posts: | October 2005
48 |
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CCD,
If she had asked me instead of throwing the phone at me and demanding, and hadn't made "raghead" comments I'd probably have just called a friend of mine at Time/Warner and taken care of that inside of five minuts (which I do regularly for my clients).
AND i never said I didn't get in trouble. Besides, this is what NOT to say to a client....
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-fattie20XL: You can trust me, i'm a fat kid. |
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| Post 77 made on Sunday December 4, 2005 at 21:35 |
Home Kustomizer Long Time Member |
Joined:
Posts: | April 2004
24 |
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female client:
Why do you think this other guy is trying to charge me so much?
Me:
He's probably just being a dooshbag
client:
whats worse than a dooshbag
me:(realizing i just said DOOSHBAG to her)what
client:
a leaky dooshbag
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| Post 78 made on Sunday December 4, 2005 at 22:10 |
CCD Super Member |
Joined:
Posts: | August 2005
2,731 |
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On December 4, 2005 at 09:26, fattie20xl said...
CCD,
If she had asked me instead of throwing the phone
at me and demanding, and hadn't made "raghead"
comments I'd probably have just called a friend
of mine at Time/Warner and taken care of that
inside of five minuts (which I do regularly for
my clients).
AND i never said I didn't get in trouble. Besides,
this is what NOT to say to a client.... OK OK! fattie you are rehired just don't do it again. LMAO What is a raghead?
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| Post 79 made on Sunday December 4, 2005 at 22:29 |
oex Super Member |
Joined:
Posts: | April 2004
4,177 |
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On December 4, 2005 at 22:10, CCD said...
What is a raghead? Seriously? A racial slur towards those who wear turbins and the such. She must have been connected to an Indian call center.
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Diplomacy is the art of saying hire a pro without actually saying hire a pro |
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| Post 80 made on Sunday December 4, 2005 at 23:00 |
CCD Super Member |
Joined:
Posts: | August 2005
2,731 |
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On December 4, 2005 at 22:29, oex said...
Seriously? A racial slur towards those who wear
turbins and the such. She must have been connected
to an Indian call center. Yeah..seriously! Never heard that slur here. The slur of choice here is sand ni@@er or camel jockey. Most people here do not have much racial prejudice toward indians. You really have to keep your opinions to yourself when clients spew theirs wether you think they are deploreable or you agree with them. I only have one indian client that I do not love to death. I have had some of the most fun doing systems for them. On the other hand I have cancelled half my credit cards because I have to call India for customer sevice. I think it is ok to get paid to try to understand the client but I will be damned if I am going to pay to not understand the customer service person in a foriegn country...not to mention they are looking at my private info. Do you want your SSN or credit history floating around in India or Pakistan? I would not blame the customer for dumping that call on someone else they were paying by the hour. Here when you call Comcast 8-6 you still talk to someone right down the road with the same Florida redneck accent. I always make those call for my client besides being fluent in Florida redneck, I will sit on the phone all day for my hourly rate. Shame on Time Warner for sending jobs overseas.
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| Post 81 made on Monday December 5, 2005 at 07:54 |
oex Super Member |
Joined:
Posts: | April 2004
4,177 |
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Wachovia just announced 19,000 jobs going to India. I won't buy new Dehli (Dell) computers anymore for this reason.
I will admit though, that online help chat works ok with a foreigner. I can work through the dialect with writing. I just hang up if I have to speak to them. I just can't figure if its my prejudice or the simple fact that it is frusterating as hell trying to get anything done.
As for dealing with Comcast call centers, I try to do it personally. I have a local office within 12 blocks of my home. It works out well.
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Diplomacy is the art of saying hire a pro without actually saying hire a pro |
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| Post 82 made on Monday December 5, 2005 at 09:18 |
ceied Loyal Member |
Joined:
Posts: | February 2002
5,753 |
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pay me or see you in court, your wife approved the extra $22k and signed the change order, i expect to be paid..... we went to court he got stuck paying and my lawyer bill... served that jerk right
ed
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Ed will be known as the Tiger Woods of the integration business, followed closely with the renaming of his company to "Hotties A/V". The tag line will be "We like big racks and tight holes"... |
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| Post 83 made on Monday December 5, 2005 at 13:46 |
Tom Ciaramitaro Loyal Member |
Joined:
Posts: | May 2002
7,967 |
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On November 30, 2005 at 16:51, Jeffsav said...
Don't say, "Lifetime Warranty" for your installation,
it gives the customer a reason to call anytime
for anything without paying.
What's wrong with that? When the system breaks, it's lifetime is obviously over, and the warranty ends.
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There is no truth anymore. Only assertions. The internet world has no interest in truth, only vindication for preconceived assumptions. |
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| Post 84 made on Monday December 5, 2005 at 17:24 |
Larry Fine Loyal Member |
Joined:
Posts: | August 2001
5,002 |
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On December 5, 2005 at 13:46, Tom Ciaramitaro said...
What's wrong with that? When the system breaks,
it's lifetime is obviously over, and the warranty
ends. I see that Tom works for the TiVo warranty department.
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| Post 85 made on Monday December 5, 2005 at 19:15 |
Tom Ciaramitaro Loyal Member |
Joined:
Posts: | May 2002
7,967 |
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Yeah, man! But I just got this great offer from DirecTV! They want me to be head of customer service when they roll out the new MPEG4 boxes. It sounds like a great opportunity to meet new friends.
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There is no truth anymore. Only assertions. The internet world has no interest in truth, only vindication for preconceived assumptions. |
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| Post 86 made on Saturday December 10, 2005 at 11:00 |
fattie20xl Long Time Member |
Joined:
Posts: | October 2005
48 |
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from my new cowerker:
Dude, you're a F***ing pain in the @$$. I think you're awesome for the most part, but you're p!$$ing me off.
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-fattie20XL: You can trust me, i'm a fat kid. |
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